Overview
Join our dynamic team as an IT Technician and become a vital part of our technology-driven environment! In this energetic role, you will be responsible for maintaining, troubleshooting, and supporting a wide range of IT systems to ensure seamless operations. Your expertise will help optimize network performance, resolve technical issues swiftly, and deliver exceptional support to users across the organization. If you thrive in a fast-paced setting and are passionate about technology, this is your opportunity to make a meaningful impact every day!
Duties
- Provide comprehensive desktop support to end-users, resolving hardware and software issues efficiently.
- Maintain and troubleshoot computer hardware, operating systems (Windows, macOS, Linux), and peripheral devices.
- Manage computer networks including LAN (Local Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewalls, and switches to ensure reliable connectivity.
- Administer user accounts and permissions using Active Directory and assist with account management in tools like BMC Remedy and ServiceNow.
- Support server environments such as Microsoft Windows Server and Microsoft Office applications to optimize productivity.
- Configure and maintain security measures including firewalls, VPNs, and network access controls to safeguard organizational data.
- Utilize management tools like SCCM (System Center Configuration Manager) and Jira for software deployment, updates, and issue tracking.
- Assist with network analysis using TCP/IP protocols, analyze system logs for troubleshooting, and perform routine maintenance tasks.
- Collaborate with team members on help desk tickets via ServiceNow or other ticketing systems to deliver prompt technical support.
- Document procedures, create user guides, and communicate technical information clearly to non-technical staff.
Experience
- Proven experience in providing IT support within a corporate or enterprise environment.
- Strong knowledge of computer networking concepts including LAN/WAN, TCP/IP, DNS, DHCP, VPNs, firewalls, and switches.
- Hands-on experience supporting operating systems such as Windows (including Windows Server), macOS, and Linux.
- Familiarity with Active Directory administration for user account management.
- Experience troubleshooting software issues within Microsoft Office suite and other common business applications.
- Knowledge of hardware components including desktops, laptops, printers, and peripherals.
- Ability to analyze system logs and network traffic for diagnosing issues effectively.
- Excellent communication skills with a customer service-oriented mindset to assist users at all levels confidently.
- Experience working with ticketing systems like ServiceNow or BMC Remedy is preferred but not mandatory.
Join us as an IT Technician where your skills will empower our organization’s technological backbone! We value proactive problem-solving, clear communication, and a passion for continuous learning—qualities that drive success in this energetic role!
Pay: £25,420.00-£46,727.49 per year
Benefits:
- Free or subsidised travel
- Private medical insurance
Work Location: In person
