Title: Mobile Shop Manager
Grade/Salary: Hourly rate of pay in line with minimum / national living wage
Responsible to: Retail Manager
Accountable to: Deputy CEO
Location: Mobile – working in any of our 38 shops as required
Key Working Relationships
- Retail Manager
- Staff and Colleagues
- Volunteers
- General Public
Job Summary: In the Shop Manager’s absence, to run the shop successfully to enable it to achieve or exceed its income and expenditure targets and generate maximum profits for the work of St David’s Hospice Care.
Key Areas of Responsibility:
- Meet agreed sales and profit targets
- Manage the sourcing, pricing, merchandising and display of donated stock
- In consultation with the Retail Manager, devise and implement sales promotions programmes
- Maintain a high standard of display, both in window and inside shop
- Ensure that the shop and stock preparation areas are clean and tidy at all times
- Be proactive in generating donated stock
- Process donated stock to agreed standards and timescale
- Ensure that all organisational procedures are followed, e.g. security, cash handling, reporting, banking
- Control all shop expenses to levels agreed with the Retail Manager
- Recruit voluntary staff to meet the needs of the shop
- Provide training for any paid and voluntary staff and any work placements in all aspects of retail, customer care, equal opportunities and health and safety policies and procedures
- Ensure that the shop opens to agreed hours and plan cover for 6 days per week working
- Ensure that the shop is covered for periods of sickness and annual leave
- Ensure all relevant administration is completed
- Ensure an exceptionally high level of customer care is maintained
- Ensure the shop meets health and safety regulations
- Undertake any required training courses
- Assist in the positive promotion of the work of St. David’s Hospice Care, working with community fundraisers to exploit opportunities and maximise awareness of the charity
PERSON SPECIFICATION
Essential
Education
- GCSE or equivalent in English Language and Maths
Experience
- Knowledge and experience of retailing
- Administrative experience
- Charity retail experience
- Banking, petty cash and financial record keeping
- Experience of managing and motivating volunteers
- Supervisory experience
- Merchandising and stock control
Skills / Knowledge
- Awareness of health and safety requirements
- Effective organisational and planning skills
- Ability to manage own time and ability to prioritise own workload
- Ability to communicate effectively and orally
- Knowledge of Health & Safety in the retail environment
Qualities/Attributes
- Flexible approach to hours of work
- Commitment to quality and best practice
- Commitment to increasing sales and profitability
- Professional approach to work
- Ability to remain calm under pressure
Job Type: Full-time
Pay: £12.71 per hour
Benefits:
Application question(s):
- Do you have previous experience in sales/retail and supervising people.
- Do you have experience of reconciling daily/weekly takings?
Experience:
- Retail: 1 year (preferred)
Licence/Certification:
- Drivers Licence and access to a car (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
