Guest Liaison Support
Salary £12.96 p/h
20 hours p/w (3 shifts)
Days/Evenings/Weekends
Are you passionate about delivering exceptional care and creating meaningful guest experiences?
Do you enjoy working in a fast-paced, people-focused environment where no two days are the same?
Are you looking for an opportunity to grow your career within a values-led healthcare organisation that changes lives every day?
Delamere is the UK's only purpose-built addiction treatment clinic in the UK. Based in Cheshire, we are a multi-disciplinary team of nurses, doctors, therapists and mentors who provide exemplary care to our guests as they grow beyond addiction. Our purpose-built clinic is an exceptional place to work and as a team we have the great privilege of helping guests who stay with us (typically for 4-6 weeks) make profound transformations. We are a values-led organisation, and we pride ourselves on setting standards for excellence and outcomes in the treatment of addiction.
At Delamere, our Guest Liaison Support team plays a vital role in creating a safe, welcoming and supportive environment for guests as they begin their recovery journey. If you thrive on teamwork, professionalism and making a genuine difference, we’d love to hear from you.
About the person:
- A career-focused individual, motivated to progress professionally particularly in healthcare management.
- An organised individual with a background in hotels, hospitality and / or facilities management.
- An individual with a passion for delivering great service at the highest standard motivated by great outcomes and exceeding guest expectations.
- An individual who can react flexibly to situations as they arise.
- An individual with a calm demeanour, able to multi-task and prioritise workflow.
- Someone able to demonstrate commitment to quality, promoting high standards, ensuring quality guest outcomes.
- An individual who values diversity and operates with integrity and openness, who thrives when actively developing self and others.
- Someone who looks for collective success, listens, involves, respects and learns from the contribution of others.
- Strong ability to communicate and implement professional boundaries.
Experience and Knowledge
The role is diverse and, accordingly, may suit several distinct skill sets. All relevant academic and professional experience will be considered on merit.
- Desirable experience of working within in a healthcare or hospitality setting.
- Experience of working within a team and independently.
- Ability to demonstrate excellent customer service skills.
- An understanding of safeguarding and professional boundaries.
Skills and Capabilities
- Well-organised, with good time management and apt in problem-solving.
- Good interpersonal skills including confidence in written and verbal communication skills.
- The ability to respond to enquiries and escalate to other departments as appropriate.
- Ability to adhere to strict hygiene and cleanliness standards set by management.
- An excellent team player who sets maintains high standards, motivates and supports colleagues, promoting personal development.
- Being proactive on shift.
- Competent working with Microsoft Office 365 suite and able to work confidently with Delamere software.
- All relevant transferable skills and capabilities will be considered.
Pay: £12.94 per hour
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Ability to commute/relocate:
- Northwich CW8 2EH: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have any experience of working in a social care setting?
- Are you comfortable using Microsoft Office, Outlook, PowerPoint and navigating web based software?
- Do you have a full clean driving licence?
Work Location: In person
