Mortgage Administrator - London
The rewards
- High-quality working environment
- Hybrid working
- 30 days' holiday, plus UK bank holidays
- Private health cash reimbursement plan
- Employer pension contribution
- Salary-sacrifice pension scheme, saving marginal rate on contributions
- Salary-sacrifice nursery voucher scheme, as above
- Employee assistance programme
The role of Mortgage Administrator:
- Managing a busy pre-offer pipeline of applications
- Working closely with our Underwriting team to ensure applications are progressed to the correct outcome efficiently and accurately
- Ensuring all documents are assessed in line with internal manuals, policies, procedures, and criteria
- Remaining compliant with all applicable regulatory guidelines
- Developing and maintaining key relationships with internal and external customers
- Answering internal and external customer queries, with the key objective of first-time resolution
- Meeting key performance indicators and service levels by working to agreed objectives and deliverables
- Identifying potential issues and suggesting suitable solutions or process improvements
The ideal Mortgage Administrator:
- Customer service experience
- An understanding the current regulatory landscape in respect of data protection, Money Laundering and treating customers fairly
- Have strong organisation skills with an ability to work to strict deadlines with considerable attention to detail
- Meticulous attention to detail
The Mortgage Administrator will play a key role in supporting the mortgage process within the financial services sector, ensuring administrative tasks are completed accurately and efficiently.
This fixed-term contract role is based in London and requires a detail-oriented individual with strong organisational skills.
The company is a reputable organisation within the financial services industry, offering specialised support and solutions to its clients.
As a medium-sized business, it values precision and reliability in its operations, ensuring clients receive exceptional service.
