Hours: 08.30 - 17.00/40 hours per week/Monday - Friday (30 minute unpaid break)
Salary starting from £26,500, range is dependant on experience.
Job Summary
AJN Steelstock are proud to advertise for a Credit Control Assistant. We are looking for a resilient, highly articulate Credit Control Assistant who excels at turning difficult conversations into successful outcomes. In this role, you won’t just be sending payment reminders, you will be managing sensitive customer interactions, navigating challenging pushbacks, and taking decisive action on overdue accounts, up to and including working with solicitors and instructing legal proceedings.
If you have exceptional interpersonal tact, a firm yet fair professional demeanour, and total confidence under pressure, we want to hear from you. Ideally the successful candidate will possess a CICM qualification, however, if you have extensive experience in the above, please still apply.
Duties
- Coordinate collection procedures for collecting overdue monies including escalation with third party collection where required
- Liaise and coordinate with Solicitors/Legal representatives and appropriate enforcements with regards to legal recovery of outstanding monies
- Coordinate outstanding debts, keeping track of assigned accounts and outstanding debts
- Reconcile customer disputes as they pertain to payment or outstanding balances that are due
- Provide customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
- Seek authorisation for new accounts, assess the account and authorise the increase / decrease of credit limits as and when required
- Enlist the efforts of sales and senior management when necessary to accelerate the collection process
- Communicate & follow up effectively with the sales dept regarding customer accounts on a timely basis
- Establish and maintain effective and cooperative working relationships with Sales and customers who have complex/temperamental requirements
Pay: From £26,500.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
Work Location: In person
