Location: Bishopstoke Park, Bishopstoke
Job Type: 12-month fixed term contract | 37.5 Hours
Salary: £32,334 per annum
We're looking for an experienced Village Administration Manager to join our retirement village team at Bishopstoke Park.
This is a key leadership role responsible for delivering a high-quality administration service and ensuring an excellent experience for residents, colleagues and visitors. Working closely with the General Manager and wider management team, you'll help ensure the smooth day-to-day running of the village while maintaining high standards of service, compliance and resident satisfaction.
What you'll be doing
- Lead and manage the Reception, Administration and Driving teams, delivering a professional and welcoming service.
- Deputise for the General Manager and undertake Duty Manager responsibilities as required.
- Oversee resident move-ins, inductions and leasehold administration processes.
- Monitor resident feedback, complaints and compliments, identifying opportunities to improve services.
- Support resident wellbeing, liaising with families, healthcare professionals and external agencies where required.
- Assist with budgets, service charge accounts and financial processes, working closely with Finance colleagues.
- Ensure compliance with GDPR and DBS requirements and relevant legislation.
- Build strong relationships with residents, relatives and colleagues, helping to create a positive village community.
What you'll bring
- Experience working within a housing, leasehold, hospitality or retirement living environment.
- Previous experience managing teams and administrative functions.
- Strong organisational, financial and people management skills.
- Excellent communication and relationship-building abilities.
- A proactive, customer-focused approach with a passion and tenacity for delivering exceptional service.
- Ability to balance empathy and compassion with professional boundaries.
- Able to complete an enhanced DBS check.
Anchor – a great place to work
Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
Our values
Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs.
Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all, whether you manage colleagues as part of your role or not.
Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos. Our Anchor Leadership Framework helps align these values with the skills and behaviours we demonstrate.
A rewarding environment
From health and happiness to finance and your career, we’ll give you all the support you need.
Health & happiness
- Gym, fitness and wellbeing discounts
- Mental health support
- Flexible working options
- Access to online GP appointments
Finance
- Pension plan – contribute between 4% and 8% and we’ll match it or better
- Quick and easy pension transfer service
- Savings and financial advice, loans, free life assurance
- Discounts on shopping, holidays, phones, technology and more
- Free Blue Light Card
Career
- Ongoing personal and professional development programme
- Leadership Pathways online learning resources
- Career progression and promotion opportunities
To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste https://anchorbeingwell.co.uk/ into your browser
Celebrating diversity, celebrating you
Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.
We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.
We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.
