Job Overview
We are seeking a dynamic and energetic Hotel Duty Manager to lead our front-of-house operations and ensure exceptional guest experiences. As a pivotal member of our hospitality team, you will oversee daily hotel activities, supervise staff, and handle guest inquiries and issues with professionalism and enthusiasm. Your leadership will help create a welcoming environment that promotes guest satisfaction, operational efficiency, and team cohesion. This role offers an exciting opportunity for a motivated individual passionate about hospitality and guest services to make a positive impact every day.
Responsibilities
- Oversee the smooth operation of the hotel’s front desk, concierge, and guest services teams to ensure high standards of service.
- Supervise and support staff members, providing guidance, training, and performance feedback to foster a motivated team environment.
- Handle guest inquiries, complaints, and special requests promptly and professionally, ensuring memorable experiences.
- Coordinate with housekeeping, maintenance, and security teams to address operational issues swiftly and effectively.
- Monitor daily hotel activities to maintain safety protocols, cleanliness standards, and adherence to company policies.
- Assist in managing reservations, check-ins, check-outs, and billing processes with accuracy and efficiency.
- Support human resources functions such as scheduling staff shifts, conducting onboarding sessions, and promoting a positive workplace culture.
Skills
- Multilingual or bilingual abilities that facilitate communication with diverse guests and team members.
- Proven supervising experience within the hospitality industry or similar customer-focused environments.
- Strong leadership skills with the ability to motivate teams and manage multiple priorities effectively.
- Extensive hotel experience with a solid understanding of guest services operations.
- Knowledge of human resources practices including staff training, scheduling, and conflict resolution.
- Excellent interpersonal skills to build rapport with guests and staff alike.
- Passion for hospitality excellence combined with proactive problem-solving capabilities.
Join us in creating welcoming spaces where every guest feels valued! This paid position offers an engaging environment where your leadership can shine while delivering outstanding service that keeps guests coming back.
Pay: £31,000.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
