Who We Are
Dolce is a national school meals caterer providing freshly made school meals across the UK. We are a family business and one of the fastest growing school meals providers in the UK. Our contract retention rates are unrivalled and our new business comes largely from word-of-mouth. Our existing customers are our priority and our high quality product speaks for itself. We specialise in freshly cooked meals from raw ingredients.
We have around 600 schools across the UK and we project annual growth of over 100 new customers a year.
We value our reputation for delicious school meals and reward those who enhance this reputation.
As a result of business growth we are seeking to appoint a Senior Operations Manager to cover the North of England area. You will be responsible for managing Operations / Area Managers and a growing number of client sites to develop and manage the area/region in line with the Company’s strategic objectives.
Your main duties will include:
- Accountability for your Operations / Area Managers portfolios of multi-client, multi-site contracts across the nominated area.
- Responsible for ensuring all schools within your region are operating within Dolce standards and performing well.
- Ensure that all financial targets are achieved, a high quality operation is maintained, and client satisfaction constantly exceeds expectations.
- To inspire and support the Operations / Area Managers reporting into this role to deliver a first class service and develop employee satisfaction levels.
- Ensure constructive and effective communication between Dolce and all schools at all times.
- Ensure the completion of regular quality audits and kitchen checks as directed by Dolce protocols.
- Ensure that all Operations / Area Managers have full knowledge of the menu regarding ingredients, cooking methods and correct portion sizes and can communicate this to all staff within their kitchens.
- Reporting to the Regional Operations Director.
In order to succeed, you will be able to demonstrate a proven track record of managing others within Management, and will have experience within a similar role and environment.
Multi site experience and experience in managing schools is a must.
You will be able to build effective client relationships and having recognised catering and food hygiene qualifications is a bonus but not required. You will have excellent communication skills, be IT literate and must possess a full UK driving license.
You will be required to work the 38 weeks of school term-time and an additional 3 weeks throughout the year. In return, we can offer you a competitive salary, a contributory pension scheme and the chance to work with a forward-thinking team.
The position is subject to a successful DBS clearance.
The salary is negotiable depending on experience.
As an equal opportunity employer, we are committed to providing a culture of working relationships in which all employees are treated with dignity and respect. The Company is equally committed to providing diversity and equality to all in employment, irrespective of age, disability, gender reassignment, marital status, pregnancy and maternity, race, religion/belief, gender and sexual orientation.
To apply for this role please submit your CV along with a Covering Letter which details your interest in the role and salary expectations.
#INDCO
Benefits:
- Additional leave
- Company events
- Company pension
- Private dental insurance
- Private medical insurance
- Sick pay
Application question(s):
- What are you salary expectations?
Experience:
- Management: 3 years (required)
- education catering: 1 year (preferred)
- multi-site management: 1 year (required)
- cooking: 3 years (required)
Licence/Certification:
- Driving Licence (required)
Willingness to travel:
Work Location: In person
