Position: Clerical Officer - Grade 3 (Secretarial and Administration)
Location: Floor Reception, Spennymoor Green Lane Council Offices, DL16 6JQ
Start Date: ASAP
Contract Duration: 3+ Months
Working Hours: 37 hours per week
Pay Rate: PAYE: £12.85 per hour
Job Responsibilities:
- Provide a professional reception and customer service
- Handle telephone, email and face-to-face enquiries
- Welcome, register and signpost customers to appropriate services
- Schedule appointments and manage room bookings
- Provide general clerical and administrative support
- Maintain accurate electronic and manual records and files
- Complete data entry and handle confidential information securely
- Manage incoming and outgoing mail and correspondence
- Support meetings, including preparation, room setup and minute taking
- Monitor and order stationery, equipment and leaflets
- Support petty cash and payment processes
- Report IT, equipment and building issues
- Support health, safety and general office procedures
- Work effectively with colleagues and provide flexible cover when required
- Promote equality, confidentiality, customer care and Council values
Person Specification:
Essential:
- 4 GCSEs A–C including English, or relevant NVQ Level 2/equivalent
- Reception or customer-facing experience
- Administrative and clerical experience
- Experience handling telephone and face-to-face enquiries
- Experience maintaining electronic and manual records
- Minute-taking and basic financial administration experience
- Experience managing bookings or schedules
- Excellent communication, organisation and customer service skills
- Good IT and Microsoft Office skills
- Minimum typing speed of 35 wpm
- Accurate, numerate and literate
- Ability to multitask, work independently and work as part of a team
- Knowledge of confidentiality and Data Protection
Desirable:
- NVQ Level 3 Business Administration
- Children's Services/public-sector experience
- Experience using Liquid Logic or similar systems
- Knowledge of Caldicott Principles
Personal Qualities:
- Professional, friendly and helpful
- Customer and people focused
- Reliable and resilient
- Flexible and adaptable
- Able to work under pressure
- Committed to equality, confidentiality, health and safety and high-quality public service
Other:
- Access to suitable transport/mobility support where required
- Valid driving licence and appropriate insurance if driving for work
Job Reference: 5303306
Job Types: Full-time, Temporary, Fixed term contract
Contract length: 3 months
Pay: £12.85 per hour
Application question(s):
- Do you have a minimum typing speed of 35 wpm?
- Please share your post code?
Experience:
- Clerical: 1 year (required)
- Administrative: 1 year (required)
- receptionist: 1 year (required)
- Customer service: 1 year (required)
- handling telephones and email: 1 year (required)
- basic financial administration: 1 year (required)
- Minute-taking : 1 year (required)
- managing bookings or schedules: 1 year (required)
Licence/Certification:
- driving licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
