Eden Housing Association is looking for a friendly, motivated and organised Business Administration Apprentice to join their team this September!
About Eden Housing Association
Eden Housing Association provides quality homes and housing services across Cumbria. The organisation is committed to delivering excellent customer service and supporting employees to develop their skills in a positive and professional working environment. As an apprentice, you'll be supported by experienced colleagues who are committed to helping you succeed while gaining valuable hands-on experience.
You will support a variety of departments across the organisation, helping to deliver excellent customer service to tenants, colleagues and visitors. No two days are the same, making this a fantastic opportunity to develop a wide range of administration and customer service skills.
What You'll Be Doing
As a Business Administrator Apprentice, your duties will include:
- Providing administrative support to departments across the organisation.
- Answering routine enquiries from tenants, customers and colleagues.
- Managing incoming and outgoing post, including scanning and distributing documents.
- Printing, photocopying and preparing correspondence.
- Ordering stationery and office supplies.
- Preparing information packs and business materials.
- Maintaining accurate electronic records and filing documents.
- Assisting with housing administration, including repair requests and customer enquiries.
- Supporting rent and housing administration processes.
- Processing payments received through reception and the post.
- Booking meeting rooms and preparing refreshments for meetings when required.
- Ensuring communal office areas remain organised and well stocked.
- Following GDPR procedures and maintaining confidentiality at all times.
Working alongside experienced colleagues while developing your business administration knowledge and skills.
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The ideal candidate will be:
- Friendly and approachable with excellent customer service skills.
- Organised and able to manage their workload effectively.
- Confident communicating with a variety of people.
- Keen to learn and develop new skills.
- Able to work both independently and as part of a team.
- Reliable, professional and willing to take responsibility for their own development.
- Comfortable using Microsoft Office or willing to learn.
Working Hours: Monday-Friday 9:00am - 5:00pm
Annual Leave Entitlement: 24 days exc. bank holidays
