JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Role Title: Operations Manager
Location: Rolls Royce Bristol
Role Purpose:
You will lead and manage a team of project managers, supervisors, operatives and sub-contractors in delivering a number of concurrent projects for the Rolls Royce account and will provide a quality and timely service, in a professional manner. You will also be responsible for ensuring that all projects are commercially managed in a professional and proactive manner to protect and enhance the profitability of our projects. As the operational lead for your business area you will be comfortable managing a number of team members, client stakeholders and supply chain. This is a key role providing support to the project delivery teams and ensuring that company processes and ethos is delivered consistently.
What you will be doing
Line manage a team of project managers, supervisors, operatives & sub-contractors delivering project works to our clients.
Hold regular reviews (PRMs) on each project to ensure programme, cost, quality and safety are controlled in line with the business expectations.
Ensure a high level of service is delivered and develop relationships with key stakeholder clients to encourage repeat business and long term strategic frameworks.
Assist and develop new opportunities with existing and new clients in line with the business strategy to focus on predominantly end user clients.
Ensure compliance with all Integral group policies and procedures.
Deliver financial targets to meet established objectives, this will include the reporting of financial status with the support of the Commercial team.
Lead the relevant site based project team to ensure compliance with company policies and procedures including Health & Safety, Quality Assurance and Engineering standards.
Ensure works are carried out to high standard complying with relevant British Standards and codes of practice.
Provide support for the Business Estimating Function as required.
Manage the provision of technical support to the contract.
Obtain and support the training for staff and operatives.
Carry out staff appraisals for direct reports setting out training and development programs as required.
Maintain a close working relationship with Commercial, Engineering, Estimating / Work Winning and Support teams.
Assist in final contract negotiations prior to contract award (including such matters as commercial and engineering matters)
Provide engineering support as necessary to the business should workload demand in other areas or other new works.
Take responsibility for the overall performance of your team.
Develop customer relationships and provide excellent customer service.
All employees are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy.
Identify and share innovations from across the business, including the latest installation techniques and lessons learnt
What we will need from you
Proven and demonstrable experience in the role of an Operations Manager
Experience of working in occupied buildings/campuses
Experience of managing health and safety procedures along with knowledge of H&S standards/regulations across multiple sites
Experience in the preparation of quotations and estimates
Ability to develop a good understanding of the customers’ business requirements
City & Guilds /NVQ/Degree (or equivalent) construction related qualification
SSSTS/SMSTS, JIB/BESA, CSCS Card, First Aid
Competent user of IT software packages including MS Office, Fieldview or similar tablet-based quality assurance software
Understanding of programming techniques and ability to write short term programmes. Experience of the use of Asta / Microsoft Projects / Primavera programming software
Commercial Aptitude, negotiation skills and proven accounts and financial management track record.
Excellent interpersonal skills, with clear and confident written and verbal communication skills
High level organisational ability along with time management skills in order to drive and meet deadlines
Self-motivated with a proactive approach to all tasks undertaken. Able to demonstrate initiative and problem solve
Commitment to providing a high-quality service demonstrating reliability, conscientiousness and flexibility
Adept at working in a team and providing leadership/support/development to fellow team members
Project Services is a wholly owned subsidiary of JLL, global real estate services firm that provides comprehensive, integrated property related expertise, including management, transaction and advisory services, to investors and occupiers locally, regionally and globally.
Project Services delivers design & build solutions using a network of partner trade package subcontractors and suppliers. Through strong growth and outstanding regional client service, the Project Services business has become JLL UK & I leaders of design & build services provider
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
