Farringdon or Sittingbourne
The role
At Southern Housing, our vision is to create communities where everyone has a safe home in a place, they are proud to live. Our residents are at the heart of what we do, and our values - Honest, Efficient, Accountable, Respectful and Trusted - guide how we work every day.
We’re looking for a Reporting Lead to support the effective management of our heat networks. Reporting to the Heat Network and Energy Manager, you will lead on key reporting activity, support metering and billing processes, and help ensure our residents have access to affordable, reliable heat.
What you’ll be doing:
- Reporting on regulatory compliance across our heat network assets.
- Producing performance reports covering repairs, billing and customer satisfaction.
- Analysing data, track performance and support accurate reporting.
- Supporting accurate metering and billing through external suppliers.
- Liaising with residents and supporting complaint resolution.
- Improving processes for heat metering and billing services.
- Supporting contract management activity, milestones and KPIs.
- Helping develop infrastructure replacement programmes.
This role can be based in our London or Sittingbourne office and offers a hybrid working role with the option to work from home 3 days per week. Home-working days will be agreed with your line manager.
What you’ll need:
- Knowledge of the net zero carbon agenda and relevant legislation.
- Excellent Excel skills, including the ability to manage, analyse and present data clearly.
- Strong communication and stakeholder management skills.
- A methodical, organised and solution-focused approach.
- Very good organisational and reporting skills.
- The ability to manage workloads and meet deadlines.
In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.
Closing Date: Sunday 2nd August 2026 at 23:59
Shortlisting: Wednesday 5th August 2026
Interviews: Tuesday 11th & Wednesday 12th August 2026
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage you to submit your application and supporting statement as soon as possible so your application can be reviewed and considered.
Applying for roles with us
About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people’s lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working
Inclusion and Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
Work Location: In person
