About the Role
We’re looking for motivated, collections Banking Agents to join Banking Group. In this role, you’ll play a vital part in supporting customers who may be experiencing vulnerability or financial difficulty. You’ll provide clear, compliant, and empathetic support, ensuring customers receive fair outcomes and feel understood at every stage of their journey. By listening carefully, identifying individual needs, and applying appropriate support measures, you’ll help customers make informed decisions about their finances. This is a fantastic opportunity to build a long-term career in financial services, whether you’re bringing existing experience or taking your next step within a structured, supportive, and well-regulated banking environment that prioritises colleague development and customer wellbeing.
Primary Location - Pure Offices Warrington
Job Description
Provides a first point of contact service resolution for the customer, educating customers on the alternative options available for the service being supported
Uses online systems to accurately document customer account information, adhering to data privacy legislation.
Ensures regulatory compliance
In the case of collections activity, determines reason for customer payment delinquency and obtains payment commitment.
More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area.
Additional Job Description
Excellent interpersonal and organisational skills
Analytical, investigatory and problem-solving skills
Highly effective verbal and written communication skills, to include a high standard of vocabulary & grammar
Ability to demonstrate empathy and ownership of customer and their financial position and available options available
Telephone and computer literate.
Understanding of OFCOM & FCA regulatory requirements is essential
Shifts
Hours:
Monday–Friday: 8:00am–6:00pm
Saturday: 9:00am–5:00pm (rota basis)
The first 8 weeks of training are a critical phase, and we would encourage avoiding annual leave during this period. Any leave requests from week 9 to week 22 can be considered, subject to business approval. This will be a 6 week rotation and there is no option to choose a fixed shift line. Enjoy a flexible working journey – achieve your performance milestones and unlock hybrid working from month 4, with the opportunity to work from home full-time by month 6.
What You’ll Get
- On‑Target Earnings (OTE) of up to £30,032, including performance‑related bonuses in the first 12 months
- Guaranteed base salary of £27,032
- Up to £3,000 available through a range of bonus schemes
- Structured training programme with ongoing learning and development support
- Clear progression opportunities across multiple career pathways
- A supportive, inclusive team environment within a trusted UK banking organisation
- A meaningful role where your work genuinely makes a difference to customers’ lives
- The opportunity to work from home once you have successfully completed the training programme (approximately 22 weeks). You will be required to work full‑time in the office until this point.
What will happen next:
- Choose apply now - https://forms.cloud.microsoft/e/qu7LXJLNEh
- Your application will be reviewed by our recruitment team once you share your CV at [email protected]
- You will be invited to attend a video interview with a member of the recruitment team if your profile meets the requirement.
- www.elliocx.com
Pay: £27,032.00 per year
Work Location: In person
