We are seeking an accomplished Head Housekeeper to lead and elevate our housekeeping operation. This is a pivotal leadership role, responsible for safeguarding the presentation, cleanliness, and overall guest environment across the hotel. It offers an opportunity to shape standards, develop a high-performing team, and contribute meaningfully to the wider guest experience.
The Role
As Head Housekeeper, you will take full operational responsibility for the housekeeping department, ensuring exceptional standards are consistently delivered across all bedrooms and public areas. You will lead from the front — setting expectations, inspiring your team, and driving a culture of pride, accountability and continuous improvement.
About You
You will bring:
- Proven experience managing a housekeeping department, ideally within a quality hotel environment
- Strong, visible leadership with the ability to motivate, engage and develop a team
- A meticulous eye for detail and an uncompromising commitment to high standards
- A calm, solutions-focused approach in a fast-paced operational setting
- A passion for delivering exceptional guest service and genuine hospitality
- Excellent written and verbal communication skills
- Experience in training, coaching and developing team members
- Flexibility, resilience and a proactive mindset
Key Responsibilities
- Leading and managing the housekeeping team to deliver consistently outstanding cleanliness standards
- Overseeing daily operations, room inspections and public area presentation
- Driving quality control processes and ensuring readiness in line with occupancy demands
- Monitoring and controlling stock levels of linen
- Reporting and coordinating maintenance issues efficiently
- Building team morale and embedding a culture of excellence and accountability
- Delivering structured training and supporting team development
What We Offer
- Share of monthly gratuities
- Employee Assistance Programme via Hospitality Action
- Preferential Bed & Breakfast rates across the Classic Lodges portfolio
- Discounted food and beverage when staying within the group
- Complimentary meals whilst on duty
- Access to professional development, accredited training courses and apprenticeships
- Recognition programmes including Employee of the Quarter, Long Service Awards and Group Annual Awards
- Use of the onsite leisure facilities
This is a live out position. Live in could be available with a monthly deduction for accommodation.
This role would be full-time, over 5 days a week to include weekends, reflecting the nature of a luxury hospitality operation.
If you are an experienced housekeeping leader seeking to make a tangible impact within a luxury hotel, we would be delighted to hear from you.
Pay: £34,368.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
Work Location: In person
