The postholder is responsible for leading and developing peer-led recovery pathways and embedding lived experience, recovery capital, and trauma-informed practice across service delivery. A key focus of the role is to support the growth and governance of ENgage, including overseeing peer and volunteer programmes, strengthening partnerships, and ensuring sustainable service development. The role also involves providing specialist recovery navigation support to individuals with complex needs, such as dual diagnosis, homelessness, and social exclusion, with the aim of improving engagement, continuity of care, and recovery outcomes. Additionally, the postholder contributes to service development, quality improvement, and CQC-related evidence, ensuring that peer-led approaches are safe, effective, and compliant with governance and safeguarding standards.
Lead peer-led recovery pathways and ENgage development
Support the development and governance of ENgage, including establishing structures, policies, and oversight to ensure sustainability and effectiveness.
Coordinate peer programmes and volunteer pathways
Design, deliver, and evaluate peer mentoring, care navigation, and volunteer programmes, supporting service users to transition into recovery-focused roles.
Provide specialist recovery navigation support
Work directly with individuals with complex needs to improve engagement, facilitate access to services, and support recovery-focused activities.
Promote partnership working and multi-agency coordination
Work closely with multidisciplinary teams and external agencies to ensure coordinated, holistic care pathways.
Ensure governance, safeguarding, and compliance
Maintain adherence to safeguarding, data protection, and regulatory standards, ensuring safe and effective practice.
Support training, supervision, and workforce development
Mentor staff, volunteers, and peer mentors, contribute to training, and participate in supervision and appraisal processes.
Maintain accurate records and data systems
Ensure clinical records are accurate, up to date, and compliant with Trust policies and NDTMS requirements.
Contribute to service development and quality improvement
Participate in service planning, monitoring outcomes, and supporting CQC-related evidence and improvement activities.
Our values
The Trust’s values are:
Compassion
Respect
Being Positive
Working together
NHS VALUES
It is recommended that where possible the NHS values below are reflected in job descriptions. Please go to the NHS Confederation website for further information www.nhsconfed.org
RESPECT AND DIGNITY
We value each person as an individual, respect their aspirations and commitments in life, and seek to understand their priorities, needs, abilities and limits. We take what others have to say seriously. We are honest about our point of view and what we can and cannot do.
COMMITMENT TO QUALITY OF CARE
We earn the trust that is placed in us by insisting on quality and striving to get the basics right every time – safety, confidentiality, professional and managerial integrity, accountability, dependable service and good communication. We welcome feedback, learn from our mistakes and build on our success.
COMPASSION
We find the time to listen and talk when it is needed, make the effort to understand and get on and do the small things that mean so much – not because we are asked to but because we care.
Improving lives
We strive to improve health and well-being and people’s experiences of the NHS. We value excellence and professionalism wherever we find it – in the everyday things that make people’s lives better as much as in clinical practice, service improvements and innovation.
1. ENgage Development, Governance and Leadership Support the development of ENgage as a sustainable peer-led organisation, including governance structures and operational frameworks.
Design and implement policies, procedures, and accountability systems to ensure safe and effective delivery.
Establish and maintain a board or steering group with lived experience representation.
Monitor, evaluate and report on activity, outcomes and impact to senior stakeholders.
Ensure compliance with safeguarding, data protection, and regulatory requirements.
2. Peer Programme and Volunteer Development
Support the design, delivery and evaluation of structured peer programmes, including peer mentors and care navigator roles.
Develop clear pathways for service users transitioning into peer and volunteer roles, ensuring boundaries and supervision are maintained.
Create alternative recovery pathways for individuals not suited to mentoring roles.
Promote recovery capital, confidence, and community participation.
3. Recovery Navigation and Service User Support
Provide specialist recovery navigation and triage for individuals with complex needs.
Support access to key services including: GP registration and healthcare access, Substitute prescribing and clinical support, Mental health and psychiatric services, Housing, social care, and domestic violence services, Employment, training, and community support groups.
Deliver outreach, advocacy, and escorted support where required.
Promote access to recovery-focused activities such as mutual aid and peer support.
4. Workforce Support, Training and Supervision
Act as a mentor to volunteers, peer mentors, and students, supporting their development.
Deliver training sessions and provide feedback from meetings and learning activities.
Participate in supervision, appraisal and personal development processes
This is not an exhaustive list, p lease see the attached Job Description and Person Specification for more information on the role requirements and duties.
