FRENCH SELECTION (FS)
French speaking Customer Service Advisor
Location: Cambridge
Fully office-based Monday to Friday
Salary: circa £28,000 a year
Ref: 5526M
To apply using our preferred format, please visit French Selection website, see link below, go to the vacancies page, search job reference: 5526M
Website: www.french-selection.co.uk
A well-established and trusted UK brand who operate on a global scale
Main duties: Provide 1st line support to customers by resolving queries related to the company’s products and services
The role:
- Provide outstanding customer support to customers
- Handle incoming queries by phone, email and live chat
- Ensure all calls are logged accurately
- Analyse data and respond accordingly
- Be responsible for scheduling engineering service calls
- Provide customer training on products
- Monitor and report any issues as needed
- Any additional tasks as needed by management
The candidate:
- Fluent in French (written and spoken ) essential
- Experience in customer service or 1st line technical support beneficial
- Excellent communication skills
- Customer focused with a high attention to details
- Good IT skills
The salary: circa £28,000 a year
Pay: From £28,000.00 per year
Work Location: In person
