Job Opportunity: Receptionist/Administrator – Sheet Street Surgery
Location: Windsor, Berkshire
Position: Full time or Part-time hours and days subject to negotiation
The vacancy is for a mininum of 14 hrs per week or a maximum of 33hrs - working a number of shifts specific shifts during the week between 8am - 6pm
With flexiblity to cover annual leave and absences as required
Salary: £12.71 per hour
Start Date: As soon as possible
Are you an organised, friendly, and motivated individual looking to be part of a dedicated team in primary healthcare? Sheet Street Surgery is seeking a Receptionist/Administrator to join our warm, professional team in providing outstanding care and service to our patients.
About the Role
As the first point of contact for our patients, you will play a vital role in ensuring they receive a welcoming and efficient service. You’ll be responsible for managing incoming queries, booking appointments, handling administrative tasks and supporting the clinical team with day-to-day operations.
Key Responsibilities
- Provide a courteous and effective reception service to patients and visitors
- Answer telephone calls efficiently and direct patients to the appropriate services
- Manage appointment bookings, including use of triage tools and hub referrals
- Process patient information accurately using clinical systems
- Respond to E-consults and email queries in a timely and professional manner
- Maintain effective communication within the practice team and with external healthcare partners
- Support other administrative duties as needed, including filing, scanning, and managing shared mailboxes
What We’re Looking For
- Excellent communication skills – verbal and written
- Strong organisational skills and attention to detail a must.
- Ability to multitask, work under pressure and prioritise workload
- Confident using IT systems (previous EMIS experience is an advantage)
- Friendly, positive and team-oriented attitude
- Commitment to maintaining confidentiality and professionalism
- Flexibility to cover annual leave and absences as required
- Available for shifts between the hours of 8am and 6pm
Desirable Experience
- Previous experience in a GP practice or healthcare environment or within a fast paced customer services environment
- Familiarity with NHS procedures and patient confidentiality standards
- Good standard of English both written and spoken is essential
What We Offer
- A supportive and friendly team environment
Job Type: Part-time
Pay: £12.71 per hour
Benefits:
Language:
Work Location: In person
