Reception/administration supervisor
Christiana Hartley Medical Practice requires an experienced full-time Reception/Administration Supervisor to join our well established, friendly, and busy GP surgery team.
The successful candidate is required to oversee the day-to-day work of our reception and administration team. They will ensure that duties are completed accurately and promptly, provide practical support and training to staff, respond confidently to queries and help maintain the smooth running of the practice.
A minimum of 3 years experience of working in general practice is essential, together with comprehensive, hands-on knowledge of EMIS Web and its reception and administrative workflows. The postholder must be able to undertake these duties personally when required, as well as guide and support other members of the team. They will work closely with and provide support to the Practice Manager and Deputy Practice Manager.
Main duties of the job
The Reception and Administration Supervisor will oversee the day-to-day work of the administration team, ensuring duties are completed accurately, efficiently and in line with practice procedures.
Key responsibilities include:
- Supervising, supporting and guiding the team while acting as a positive role model.
- Allocating and monitoring workloads to ensure daily and outstanding work is completed promptly.
- Overseeing EMIS Web workflows, including tasks, document management, referrals, prescription requests, emails, registrations and GP2GP transfers.
- Acting as the first point of contact for staff queries and providing training and ongoing support.
- Monitoring the telephone system and ensuring sufficient cover so calls are answered promptly.
- Ensuring all reception and administrative processes are completed accurately, confidentially and within required timescales.
- Identifying incomplete work, service pressures or staff concerns and escalating these appropriately.
- Providing hands-on reception and administrative cover, including answering calls, assisting patients and completing workflow duties.
- Opening and closing the surgery when required.
- Supporting the Practice Manager, Deputy Practice Manager and wider practice team.
Substantial general practice experience and comprehensive, practical knowledge of EMIS Web are essential. The postholder must be able to complete all relevant workflows and train and support others.
Our Organisation
We are a well-established GP practice, consisting of 11,050 patients. We are committed to preserving and enhancing our good reputation as a caring and innovative practice. We aim to provide the highest possible quality of care in a relaxed, safe, friendly environment. We strive to be responsive, supportive and courteous whilst respecting the dignity and diversity of our patients. We seek to put patients welfare at the heart of all we do.
Pay: £16.50 per hour
Work Location: In person
