Job Summary
We are seeking a professional and personable Service Advisor / Front of House Manager to oversee the customer experience and manage the front-of-house operations within our Land Rover service centre. The ideal candidate will possess excellent customer service skills, a good understanding of mechanical processes, and the ability to upsell services effectively. This role involves coordinating appointments, managing customer interactions, handling cash transactions, and ensuring a smooth flow of daily operations to enhance customer satisfaction and maximise revenue.
Responsibilities
- Greet customers warmly and professionally upon arrival, providing a positive first impression of the business
- Schedule service appointments and manage the booking calendar efficiently
- Advise customers on additional services or repairs through upselling techniques, ensuring their needs are met while maximising sales opportunities
- Maintain clear communication with technicians regarding vehicle status and customer expectations
- Handle cash transactions accurately and process payments securely
- Manage customer queries and concerns promptly, ensuring high levels of satisfaction
- Oversee the cleanliness and organisation of the front desk area to present a professional environment
- Support inventory management for parts and promotional materials as needed
Experience
- Proven experience in a customer service role within the automotive or retail industry is preferred, Land Rover Experience is a bonus
- Strong mechanical knowledge or familiarity with vehicle systems is advantageous but not essential
- Demonstrated ability to upsell products or services effectively while maintaining excellent customer relations
- Experience in cash handling and processing transactions accurately
- Excellent organisational skills with the ability to multitask in a fast-paced environment
- Exceptional communication skills, both verbal and written, with a friendly demeanour that fosters trust and rapport with customers
This role offers an engaging environment where your interpersonal skills and automotive knowledge can thrive. We value proactive individuals who are committed to delivering outstanding service whilst supporting our team’s success.
Pay: £29,120.00-£41,600.00 per year
Work Location: In person
