Job Purpose
To hold the CQC registration and take overall day-to-day responsibility for the safe, effective and person-centred delivery of supported living services, ensuring full compliance with the Health and Social Care Act 2008 and associated regulations. The Registered Manager will lead a team of staff to deliver high-quality care and support that promotes the independence, dignity, choice and wellbeing of the people supported, while meeting all requirements of the Care Quality Commission (CQC) and other regulatory bodies.
Key Responsibilities
Regulatory Compliance & Registration
- Act as the Registered Manager with the CQC, ensuring the service consistently meets the five key CQC standards: Safe, Effective, Caring, Responsive and Well-led.
- Maintain up-to-date knowledge of CQC Fundamental Standards, Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and relevant legislation.
- Prepare for and manage CQC inspections ensuring evidence of compliance is readily available and inspection actions are completed within required timescales.
- Notify CQC and other relevant bodies of statutory notifications (e.g. safeguarding incidents, deaths, serious injuries) in line with legal requirements.
- Ensure the service operates in line with the Care Act 2014, Mental Capacity Act 2005 (including DoLS/Liberty Protection Safeguards), and Equality Act 2010.
Leadership & Staff Management
- Recruit, induct, supervise and performance-manage support staff and team leaders.
- Develop staff rotas ensuring safe staffing levels at all times including on-call cover.
- Deliver regular supervisions, appraisals and team meetings.
- Identify training needs and ensure staff complete mandatory and role-specific training (e.g. medication administration, safeguarding, first aid, Mental Capacity Act).
- Foster a positive, open, and person-centred workplace culture.
Care & Support Delivery
- Ensure each person supported has an up-to-date, person-centred support plan and risk assessment, reviewed regularly and in collaboration with the individual their family and other professionals.
- Promote choice, independence and community involvement for all individuals supported.
- Ensure safeguarding concerns are identified, reported and managed appropriately in line with local authority safeguarding procedures.
- Oversee medication management systems to ensure safe administration and record-keeping.
- Build and maintain positive relationships with families, advocates, commissioners and healthcare professionals.
Quality Assurance & Governance
- Implement and monitor quality assurance systems, including audits, incident reporting, and action planning.
- Analyse incidents, complaints, and feedback to drive continuous improvement.
- Maintain accurate records in line with data protection legislation (UK GDPR) and CQC requirements.
- Lead on service development, including new referrals, transitions, and voids management.
Financial & Operational Management
- Manage service budgets, including staffing costs, resident finances (where applicable), and petty cash.
- Monitor occupancy and support the referral/admission process in line with contract requirements.
- Liaise with commissioners and local authorities regarding funding, contracts, and service reviews.
Person Specification
Essential Qualifications
- NVQ/QCF/Diploma Level 5 in Leadership for Health and Social Care (or working towards, with a clear completion plan)
- Willingness to register with CQC as Registered Manager (if not already registered)
Desirable Qualifications
- Level 5 Diploma in Leadership and Management for Adult Care
- Train the Trainer qualifications (e.g. Medication, First Aid, Safeguarding)
Essential Experience
- Proven experience in a senior/management role within supported living, residential care, or a similar CQC-regulated adult social care setting
- Experience managing CQC inspections and achieving Good or Outstanding ratings
- Strong knowledge of safeguarding procedures, Mental Capacity Act, and person-centred care planning
- Experience managing staff teams, including recruitment, supervision, and performance management
- Experience working with individuals with learning disabilities, autism, mental health needs, and/or complex needs (adjust to service specialism)
Skills & Attributes
- Strong leadership and people management skills
- Excellent written and verbal communication
- Sound understanding of regulatory frameworks and legislation
- Confident, resilient, and able to work under pressure
- IT literate, with experience using care management/reporting systems
- Full UK driving licence and access to a vehicle (if required for the role)
Other Requirements
- Enhanced DBS check (Adults) required
- Right to work in the UK
- Participation in an on-call rota
Pay: £45,000.00-£55,000.00 per year
Work Location: In person
