Director of HR Business Partnership
Location: London, United Kingdom
Department: Shared Services
Employment Type: Permanent | Full-time
Working Pattern: Hybrid (3 days per week in the office following successful completion of the probation period)
Working Hours: 37,5 hours per week
We are looking for an experienced Director of HR Business Partnership to lead our global People Advisory function, ensuring consistent, high-quality, and compliant HR support across all regions. You will oversee employee relations, policy interpretation, manager support, wellbeing, onboarding, and other people matters while building a scalable and efficient global service model.
Working closely with Strategic People Business Partners and other People & Culture teams, you will ensure seamless collaboration, clear ownership of people matters, and an exceptional employee and manager experience.
Some of the things you’ll be doing:
- Lead the design and evolution of the global People Advisory operating model, ensuring a consistent, efficient, and high-quality service across all regions.
- Oversee the delivery of core People Advisory services, including employee relations, manager coaching, policy interpretation, onboarding and offboarding, wellbeing, workforce planning, and employee lifecycle support.
- Establish service standards, governance, case ownership, and operating procedures that deliver a seamless and compliant employee experience.
- Inspire, coach, and develop regional People Advisory teams, fostering a culture of collaboration, accountability, inclusion, and continuous improvement.
- Partner with senior business leaders, Strategic People Business Partners, and other People & Culture teams to deliver integrated people solutions that support business objectives.
- Act as the senior escalation point for complex employee relations matters, providing commercially balanced, legally compliant, and people-focused guidance.
- Drive organisational effectiveness by optimising team structures, workforce planning, and service delivery models to support future business growth.
- Develop clear intake and case management processes, ensuring employees and managers receive timely, consistent, and high-quality support.
- Monitor service performance through KPIs, data, and employee insights, using analytics to identify trends, mitigate risks, and continuously improve the employee experience.
- Champion operational excellence by streamlining processes, enhancing governance, and ensuring consistent application of policies across multiple jurisdictions.
Play a key role in delivering global People & Culture initiatives and transformation programmes, helping to shape the future of the HR function.
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What technical skills, experience, and qualifications do you need?
- Extensive senior HR leadership experience within large, complex, and international organisations, with a proven track record of leading high-performing People teams.
- Deep expertise in employee relations, employment legislation, policy governance, and the delivery of scalable, best-in-class People Advisory services.
- Demonstrated experience leading and developing global or multi-country HR teams, driving consistency while adapting to regional and local requirements.
- Strong commercial acumen with the ability to influence and challenge senior stakeholders, build trusted partnerships, and translate business priorities into effective people strategies.
- Proven success in designing and optimising HR operating models, improving service delivery, and leading organisational and cultural transformation.
- Excellent analytical, problem-solving, and decision-making skills, with a data-driven approach to continuous improvement and operational excellence.
- Outstanding communication, leadership, and coaching capabilities, with the ability to inspire teams and lead through change.
- A bachelor's degree in Human Resources, Business, or a related discipline, or equivalent professional experience. We welcome candidates whose expertise has been gained through a combination of professional experience, qualifications, and continuous development.
Extensive progressive HR leadership experience, including senior leadership responsibility within global or multinational organisations.
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Key Competencies
To succeed in this role, you will be a collaborative and commercially minded HR leader with the ability to balance strategic thinking with operational excellence in a fast-paced, global environment.
- Operational Excellence – A proven ability to design, optimise, and deliver high-performing HR operations that enhance the employee experience and drive business outcomes.
- Global Leadership – Experience leading and inspiring diverse, geographically dispersed teams while fostering an inclusive, high-performance culture.
- Commercial Judgement & Risk Management – Confident in navigating complex employee relations matters, balancing commercial priorities with legal compliance and sound decision-making.
- Strategic Stakeholder Management – Skilled at building trusted relationships, influencing senior leaders, and partnering effectively across HR and the wider business.
- People Leadership & Coaching – Passionate about developing high-performing teams through coaching, mentoring, and empowering others to succeed.
- Service Design & Governance – Expertise in creating scalable HR service models, establishing governance frameworks, and driving consistency across global operations.
- Continuous Improvement & Data-Driven Decision Making – Comfortable using data, insights, and performance metrics to identify opportunities, improve service delivery, and support strategic decision-making.
