Due to continued growth and the expansion of our enterprise customer base, TeamFeePay is recruiting an Account Manager to oversee and develop strong relationships with our club portfolio.
As Account Manager at TeamFeePay, you will be responsible for managing, retaining, and growing relationships with our clubs. You will act as a trusted advisor, ensuring clubs maximise value from the TeamFeePay platform while delivering outstanding customer experience, high satisfaction, and long-term retention.
This role combines strategic account management, customer advocacy, and continuous improvement, working closely with internal teams to ensure our clubs are fully supported and successful.
About The Role
Company Purpose
TeamFeePay is a software platform for football clubs, helping club committees and volunteers with their club development needs and day-to-day management. Our software and account-managed service supports clubs with our 5-Pillar Club Development approach.
-
Finance
-
People
-
Governance
-
Facilities & Equipment
-
Football
Main Responsibilities
Strategic Account Management
-
Own and manage a portfolio of clubs, acting as the primary point of contact and trusted partner.
-
Build strong, long-term relationships with club stakeholders, understanding their strategic objectives and operational challenges.
-
Ensure clubs receive a consistently high level of service and support aligned with their size, complexity, and needs.
Customer Experience & Retention
-
Maintain exceptional customer satisfaction levels across your portfolio, using feedback and data to proactively address risks.
-
Drive account retention, with a clear objective to keep annual churn below 1% across Key Accounts.
-
Proactively identify and resolve issues, escalating where necessary to ensure rapid and effective outcomes.
Communication & Engagement
-
Deliver clear, timely, and relevant communications to your portfolio of clubs, including product updates, service enhancements, and operational changes.
-
Maintain a structured and proactive communication cadence with each account.
Growth & Value Realisation
-
Identify opportunities to expand account value through a needs-led approach, ensuring clubs adopt relevant TeamFeePay products and services.
-
Work closely with clubs to ensure they fully utilise the platform and realise measurable value from TeamFeePay.
Data, Reporting & Insight
-
Monitor account health, platform usage, and engagement metrics to identify risks and opportunities.
-
Prepare and present regular reports on account performance, satisfaction, retention, and growth.
Cross-Functional Collaboration
-
Work closely with Customer Experience, Product, Sales, and Operations teams to ensure key account needs are understood and delivered.
-
Act as the voice of the customer internally, providing insight to inform product and service improvements.
Leadership & Continuous Improvement
-
Champion a culture of continuous improvement across the Account Management function.
-
Share best practice, processes, and learnings to improve consistency, efficiency, and customer outcomes across the team.
-
Support the development of account management standards, playbooks, and ways of working.
Required Criteria
-
Proven experience in Account Management, Customer Success, or Strategic Account roles
- Strong ability to build trusted relationships with senior stakeholders
- Demonstrated success in driving customer satisfaction, retention, and account growth
- Excellent communication, organisation, and stakeholder management skills
- Data-driven mindset with the ability to interpret insights and act proactively
Track record in driving change across a scaling team
-
Desired Criteria
Interest in grassroots or community football
Skills Needed
About The Company
At TeamFeePay, we were founded with a clear mission — to make life easier for grassroots football clubs.
Established in 2018 and headquartered in Belfast, we’ve grown into a leading club management and development platform used by thousands of clubs across the UK, Ireland and Europe.
Our software enables clubs to automate membership payments, player registrations, scheduling, safeguarding and communications, while also supporting fundraising and long-term development.
We go beyond technology by offering club development expertise, helping organisations improve governance, increase revenue and access funding opportunities.
As a fast-growing scale-up backed by investment, we are continuing to expand our reach — creating opportunities for ambitious people to join us on our journey.
Company Culture
Our culture is driven by a shared passion for football, innovation and teamwork.
We are a team of people who live and breathe the game — from coaches and players to developers and customer success specialists.
At TeamFeePay, we value collaboration, creativity and ownership, encouraging everyone to contribute ideas and take pride in their work.
As a growing tech company, we offer a dynamic and fast-paced environment where individuals can make a real impact.
We support continuous learning and encourage our team to develop both professionally and personally, all while working towards a shared goal of improving grassroots football.
Company Benefits
We believe in building a workplace where people can grow, succeed and enjoy what they do.
At TeamFeePay, you’ll benefit from working in a high-growth tech environment, with opportunities to develop your career as the company scales across the UK and Europe.
We offer exposure to a variety of roles and projects, allowing you to build skills across technology, sport and business development.
Our team benefits from a collaborative and supportive culture, where ideas are valued and contributions are recognised.
As part of a scaling business backed by investment, there are real opportunities for career progression, learning and impact — giving you the chance to shape both your future and the future of grassroots sport.
Retirement plan and/or pension, Free parking, Competitive salary, Wellbeing Scheme, Social Opportunities, Hybrid Working, Culture of recognition, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Staff celebration events
Salary
Not disclosed
