Applicants must be available to work regular weekend shifts, including Saturdays and Sundays, as part of their normal rota.
About Kinder Village Café
Kinder Village Café is a welcoming, family-friendly soft play café in East Malling. We provide a safe and enjoyable space where children can play while parents and carers relax, meet friends and enjoy food and drinks from our café.
We also host birthday parties, family events and special activities throughout the year.
We are looking for a confident, friendly and reliable Soft Play Café Supervisor to support the day-to-day running of the café and soft play. This is a hands-on role, and the successful candidate will be expected to lead by example, support the team and help wherever needed.
About the role
As the Soft Play Café Supervisor, you will be responsible for running the venue during your shifts and ensuring our customers receive a warm, friendly and professional service.
You will supervise the team, maintain excellent safety and cleanliness standards and ensure the café and play areas operate smoothly.
Your responsibilities will include:
- Supervising the café and soft-play team during your shifts.
- Allocating duties and ensuring all tasks and cleaning schedules are completed.
- Opening and closing the venue when required.
- Welcoming customers and creating a friendly, positive atmosphere.
- Managing admissions, bookings, enquiries and customer payments.
- Monitoring visitor numbers and ensuring the venue does not exceed its safe capacity.
- Ensuring customers understand and follow the soft-play rules.
- Completing daily opening, closing and safety checks.
- Checking the soft-play equipment and immediately reporting any damage or safety concerns.
- Handling accidents, incidents and customer complaints calmly and professionally.
- Completing accident, incident and maintenance records correctly.
- Supporting birthday parties, private bookings and special events.
- Preparing and serving hot and cold drinks, snacks and café food.
- Operating the till and handling cash and card payments accurately.
- Maintaining food-hygiene, allergen and cross-contamination procedures.
- Monitoring stock levels and notifying management when supplies need to be ordered.
- Ensuring the café, kitchen, seating areas, toilets and play areas remain clean and presentable.
- Supporting the team with cleaning, food preparation and customer service during busy periods.
- Following health and safety, fire safety, food safety, COSHH and safeguarding procedures.
- Completing clear handovers for the next supervisor or management team.
This is not a childcare position. Parents and carers remain responsible for supervising their children at all times. However, you will be expected to monitor the play environment, promote safe play and respond appropriately to any concerns.
About you
We are looking for someone who:
- Has previous supervisory or team-leader experience.
- Has experience working in hospitality, cafés, soft play, leisure, retail or a similar customer-facing environment.
- Is available to work regular weekends, including Saturdays and Sundays.
- Can also be flexible during school holidays, events and other busy periods.
- Is confident leading a small team and making decisions while on shift.
- Has excellent customer-service and communication skills.
- Is friendly, approachable and comfortable working around children and families.
- Is organised and able to prioritise tasks in a busy environment.
- Can remain calm when dealing with complaints, accidents or difficult situations.
- Understands the importance of cleanliness, hygiene and attention to detail.
- Is willing to take a hands-on approach, including cleaning, serving customers and preparing food and drinks.
- Is reliable, punctual and able to work without constant supervision.
- Has a positive attitude and works well as part of a team.
Qualifications and experience
The following would be desirable:
- Level 2 Food Safety and Hygiene certificate.
- Barista or café experience.
- Food-allergen awareness training.
- First Aid at Work or paediatric first-aid training.
- Safeguarding awareness.
- Experience supporting parties or children’s events.
- Experience with cashing up, stock control and opening or closing a venue.
Training can be provided for the right candidate.
What we offer
- A friendly and supportive working environment.
- A hands-on role within a growing family business.
- Training and development opportunities.
- Free on-site parking.
- Staff discount while working.
- The opportunity to help shape and develop a new local family venue.
Important availability requirement
Weekend availability is essential for this position.
Applicants must be able to work regular shifts on Saturdays and Sundays. Weekend availability will be discussed and confirmed during the interview process.
Safeguarding and safer recruitment
Kinder Village Café is committed to providing a safe and welcoming environment for children and families.
The successful applicant will be required to complete appropriate pre-employment checks, including satisfactory references, proof of identity, right-to-work checks and a DBS check appropriate to the role.
Kinder Village Café is an equal-opportunities employer. We welcome applications from all suitably qualified candidates and do not discriminate on the basis of any protected characteristic.
Pay: £13.00-£15.00 per hour
Benefits:
Work Location: In person
