Role Overview
To support, lead and motivate the team to meet sales, profit and compliance targets. To run shifts independently and ensure delivery of excellent customer service, correct product specification, and a clean, safe and legal workplace. The role includes deputising for the Pub Manager and taking full responsibility for the pub in their absence.
Key Responsibilities
Operational Management
- Oversee and guide pub operations, leading by example
- Run shifts independently and ensure smooth execution
- Ensure opening and closing procedures are followed correctly
- Apply “stand back and look” (SBAL) standards across all areas
- Maintain presentation, cleanliness, and operational consistency
Customer Experience & Standards
- Deliver excellent customer service at all times
- Ensure food and drink are served to correct specification
- Maintain strong visibility and engagement with customers
- Respond to customer feedback positively and implement improvements
Commercial & Financial Management
- Support achievement of sales and profit targets
- Work with the Pub Manager on forecasting and cost control
- Assist in managing profit and loss performance
- Maximise sales opportunities and commercial performance
- Manage stock, deliveries, and shrinkage control
- Complete line checks, wastage logs, and investigate variances
Team Leadership & People Management
- Support, lead and motivate the team
- Assist with recruitment, induction, and training processes
- Conduct probation reviews and training reviews
- Support performance management, attendance, and disciplinary processes
- Manage rotas aligned to sales and labour targets
- Support development and succession planning
Compliance, Governance & Risk
- Ensure adherence to SOPs and company policies
- Maintain a clean, safe, and legal environment
- Enforce licensing, food safety, and health & safety requirements
- Ensure incidents, complaints, and issues are recorded appropriately
Systems & Administration
- Maintain office administration in line with GDPR and company requirements
- Use operational systems and reporting tools
- Stay up to date with management action packs and operational briefs
Maintenance & Facilities
- Monitor and manage maintenance issues
- Liaise with contractors to resolve issues efficiently
Deputising Responsibilities
- Deputise for the Pub Manager when required
- Take full operational and commercial responsibility in their absence
- Ensure continuity of leadership and decision-making across all areas
Financial Responsibilities
- Support delivery of pub financial targets
- Assist in managing budgets, costs, and stock
- Contribute to profitability through cost control and sales growth
- Ensure efficient use of labour and resources
Key Outcomes
- Consistently high operational and customer service standards
- Strong shift delivery and team performance
- Effective support to Pub Manager and leadership continuity
- Achievement of sales and profit targets
- Fully compliant and well-managed pub operation
- Essential
- Experience in a hospitality or retail management role
- Strong organisational and time management skills
- Ability to lead and develop teams
- Understanding of operational and compliance requirements
- Basic IT and systems knowledge
Pay: £29,588.00-£31,236.00 per year
Benefits:
- Company pension
- On-site parking
Work Location: In person
