Please note that this is a fixed-term post with a set end date of 31 December 2026.
This role is not eligible for sponsorship.
This post forms part of a service currently subject to a service improvement and redesign programme. Service delivery models, roles and structures will be reviewed as part of the improvement process, which may result in changes and a consultation process in line with the Trust’s Organisational Change Policy.
An exciting opportunity has arisen for a Band 3 Mobile Network Administrator to work within our Older Adult Community Mental Health Service, supporting the Older Adult Community Mental Health Team.
Your previous employment in administration and customer service will provide you with the foundation needed to work efficiently, competently and with a caring demeanour.
Our service users are at the heart of what we do. Our admin teams provide the vital link for those who require support within our service whether that be queries regarding their referrals, booking appointments or responding to medication or clinical concerns.
Our administrators are required to support meetings therefore you must have proven experience in minuting meetings that are of a sensitive nature. Attention to detail is a pre-requisite. We are focused on care therefore our work must reflect this.
An employment history outside of the NHS will be considered however your application must prove you work in line with our core values
We are approachable and show compassion
We actively listen to what people need and proactively offer support
We pay attention to our own wellbeing and the wellbeing of others
We celebrate success and provide feedback that is sincere and genuine.
Receive allocate and despatch internal /external mail in line with the Trust policy.
Receive incoming telephone calls, dealing with enquiries and passing on more complex queries to the appropriate member of staff
Ensure all callers receive a prompt, courteous, non judgemental and well-informed response.
To be the first point of contact for the unit/department providing a comprehensive customer service and enquiry provision to internal and external customers of the Trust .
Provide a comprehensive administrative service which will include minute taking, cover compilation of reports and other correspondence on behalf of the team manager and other members of the team, ensuring a high standard in accordance with Trust standards.
LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation.
Our aim is to reflect the communities we serve, so we particularly encourage applications from under-represented groups. If you’d like to discuss your application, please ask.
We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.
LSCFT support flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours and flexi-time.
The wellbeing of our people is at the heart of everything we do. We offer a wide range of resources, tools and support to help you thrive both in and out of work.
Explore our full wellbeing offer here: Keeping our workforce well
To create and maintain effective working relationships with staff at all levels, internal and external across the whole health economy.
Work collaboratively with the appropriate management teams and other departments including clinicians to ensure that the appropriate leads are notified in the case of matters of urgency and dealt with in a timely manner.
To provide a secretarial function to the Team Leader and Deputy Team Leader.
To arrange supervisions and PDRs on the Managers behalf.
Attend and participate in team meeting and admin services meetings as required
Provide reception cover as required.
Please read the job description and person specification attached to ensure your experience aligns with the post . Your duties will include but not be limited to those detailed.
