Higgins McGrath are recruiting on behalf of an established engineering services business for a permanent Helpdesk Coordinator based in Belfast.
The successful candidate will support the day-to-day coordination of planned and reactive maintenance works, acting as a key point of contact between customers, engineers, subcontractors and project teams.
This is a busy coordination role suited to someone with previous experience working within a facilities management, engineering or maintenance helpdesk environment.
Key Responsibilities
- Coordinate planned preventative maintenance (PPM) and reactive maintenance works.
- Allocate jobs to engineers and manage daily workloads and diaries.
- Communicate with customers regarding job progress, engineer attendance and estimated arrival times.
- Coordinate subcontractors and ensure works are scheduled appropriately.
- Maintain accurate job information and updates within the CAFM system.
- Raise and process purchase orders and assist with quotations.
- Ensure completed works, certification and associated documentation are recorded correctly.
- Support job costing and the administrative close-out of completed works.
- Work closely with Project Managers and engineering teams to support the delivery of works across client sites.
- Respond professionally to customer enquiries and provide regular updates on outstanding works.
Experience and Skills
Applicants should have:
- Previous experience within a facilities management, maintenance or engineering helpdesk environment.
- Experience coordinating engineers, maintenance works or service appointments.
- Experience using a CAFM system; knowledge of Concept CAFM would be advantageous.
- Strong organisational skills with the ability to manage multiple jobs and priorities.
- Good written and verbal communication skills.
- Strong attention to detail and accurate administrative skills.
- Confidence communicating with customers, engineers, subcontractors and internal stakeholders.
The Opportunity
This is an opportunity to join an established engineering business delivering ongoing works across a portfolio of government contracts.
The position offers a varied workload and the opportunity to play an important role in coordinating engineers, customers and project teams to ensure planned and reactive works are delivered effectively.
To apply, please submit your CV through Indeed.
Higgins McGrath Ltd is acting as a recruitment agency in relation to this permanent vacancy.
Pay: £30,420.00-£34,016.79 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
