We’re looking for a Service Team Member to join us at Bodnant Garden Craft Centre to support our busy teams across visitor operations. This is a varied and rewarding role where you’ll help us meet targets, solve problems, and deliver great service across different locations.
This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
We're proud of the role the Welsh language plays in the places and communities we care for across Wales.
Whether you're a fluent Welsh speaker, a learner, or completely new to the language, we'll support you to develop the skills and confidence needed for your role and to engage with Welsh language and culture as part of working at the National Trust.
Mae cyfieithiad Cymraeg yr hysbyseb hon ar gael yn yr atodiadau.
What it's like to work here:Reporting to the Welcome Manager, you’ll be part of a team of 4. You'll work around 2-3 days per week on a rota. Typically, you'll work between 9:30am-5pm including some weekends and bank holidays.
What you'll be doing:As a member of the retail team, you’ll be offering visitors help and advice with their shopping. You’ll have high standards of presentation in the shop while providing excellent service to all customers.
You’ll also be able to talk to them about how everything they buy helps to fund the work of the National Trust. Other duties may include arranging, receiving deliveries, creating shop displays and working with others in the team to keep the shop floor clean and organised. All the items are created by local crafters.
Who we're looking forWe’d love to hear from you if you’re:
- focused on giving great service to everyone you meet
- confident speaking with visitors and solving problems
- a team player, but also happy to work on your own initiative
- well-organised, adaptable, and flexible to work across different sites
- willing to learn new skills and work towards shared goals
The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (until 01/11/26)
