Assistant ManagerThe Isaac Wilson – MiddlesbroughSalary: Competitive (Dependent on Experience)Full Time Position
Are you an experienced hospitality professional looking to take the next step in your management career?
The Isaac Wilson is looking for a motivated, organised, and hands-on Assistant Manager to support the General Manager in the day-to-day operation of one of Middlesbrough's busiest pubs.
This is an exciting opportunity for someone who is passionate about customer service, team development, operational excellence, and driving sales growth.
The Role
As Assistant Manager, you will be responsible for supporting all aspects of the business operation whilst acting as a role model for the wider team. You will take ownership of key management functions and assist in driving standards, sales, profitability, and customer satisfaction.
You will be expected to perform all duties associated with a Shift Manager position, alongside additional management responsibilities.
Key ResponsibilitiesOperational Management
- Support the General Manager with the overall running of the venue.
- Ensure excellent customer service standards are maintained at all times.
- Lead shifts effectively and professionally.
- Manage opening and closing procedures.
- Resolve customer complaints and issues promptly.
- Ensure compliance with licensing laws and company policies.
- Maintain a safe, clean, and welcoming environment.
Team Leadership
- Supervise, motivate, and support team members.
- Assist with recruitment and onboarding of new staff.
- Conduct training and coaching sessions.
- Monitor employee performance and provide feedback.
- Support disciplinary, absence management, and performance management procedures where required.
- Promote a positive workplace culture.
Financial Responsibilities
- Complete daily and weekly banking.
- Perform cash handling and cash reconciliation duties.
- Investigate cash variances and discrepancies.
- Support stock control and stock-taking processes.
- Monitor wastage and identify opportunities to improve profitability.
- Assist with achieving labour and cost targets.
Ordering & Stock Management
- Place and manage food, beverage, and operational orders.
- Monitor stock levels and availability.
- Ensure deliveries are checked and accurately recorded.
- Manage supplier relationships where required.
- Maintain effective stock rotation and storage procedures.
Business Performance & Administration
- Review daily, weekly, and monthly sales performance.
- Analyse business reports and identify opportunities for growth.
- Assist with forecasting sales and labour requirements.
- Monitor key performance indicators (KPIs).
- Support implementation of business improvement initiatives.
- Complete management administration accurately and on time.
Events & Promotions
- Organise and coordinate events, entertainment, and promotions.
- Support the planning and delivery of the venue's "Rhythm of the Week" programme.
- Work with the management team to maximise event attendance and profitability.
- Assist with social media promotions and local marketing initiatives.
Staffing & Rotas
- Review staffing levels in line with business demand.
- Create and manage staff rotas.
- Monitor labour costs and scheduling efficiency.
- Manage holiday requests and staff availability.
- Ensure appropriate staffing coverage for events and peak trading periods.
Compliance
- Ensure all health & safety requirements are met.
- Support food safety compliance.
- Maintain accurate records and documentation.
- Ensure licensing conditions are adhered to at all times.
- Assist with audits and inspections.
What We're Looking ForEssential
- Previous supervisory or management experience within hospitality.
- Strong leadership and organisational skills.
- Excellent communication skills.
- Experience managing teams and customer service issues.
- Ability to work under pressure in a fast-paced environment.
- Good understanding of stock control and cash handling procedures.
- Flexible approach to working evenings, weekends, and bank holidays.
Desirable
- Personal Licence Holder.
- Experience with rota management systems.
- Experience organising events and promotions.
- Knowledge of labour control and business reporting.
- First Aid qualification.
What We Offer
- Competitive salary.
- Career development opportunities.
- Supportive management team.
- Staff discounts.
- Opportunity to make a genuine impact on a growing business.
- A varied and rewarding role where no two days are the same.
Additional Requirement
The duties listed above are not exhaustive. The successful candidate will be expected to undertake any other reasonable management request or responsibility necessary for the successful operation of the business.
If you are ambitious, customer-focused, and ready to help lead one of Middlesbrough's most popular venues, we'd love to hear from you.
Pay: £28,600.00-£31,200.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
Licence/Certification:
- Personal Licence (preferred)
Work Location: In person
