The role
Are you passionate about helping people reduce their energy bills, improve energy efficiency and make more sustainable choices?
We're looking for a Multi Programme Energy Advisor to join our Advice Delivery team. As an Energy Advisor, you'll provide trusted, independent and impartial advice to householders and small businesses, helping them reduce energy costs, lower carbon emissions and create warmer, more comfortable homes.
Working across a range of funded energy advice programmes, you'll support customers by phone, email and online. You'll provide tailored advice on energy efficiency improvements, renewable technologies, low and zero carbon heating, affordable warmth, low carbon transport and water efficiency.
This is a rewarding role where you'll make a real difference to people's lives while contributing to the UK's transition to a net zero future. Full training will be provided, and you'll have the opportunity to develop your knowledge across a broad range of energy and sustainability topics.
The team
You'll join our Advice Delivery team, a friendly and supportive group of advisors who deliver high-quality energy advice to consumers across the UK.
The team plays a vital role in helping people understand the opportunities available to reduce energy use, save money and lower their environmental impact. We work across multiple programmes and services, providing practical support and excellent customer service to a diverse range of customers.
Whether helping a householder make their home warmer or supporting a small business to improve energy efficiency, every conversation has the potential to create positive change.
What you will do
Deliver individually tailored energy advice to householders and small businesses via telephone, email and online channels.
Provide accurate, impartial and engaging information on energy efficiency, affordable warmth, home renewables, low carbon heating systems, low carbon transport and water efficiency.
Identify customers who may require additional support and make appropriate referrals or signpost them to relevant services.
Support customers to take practical actions that reduce energy consumption, lower fuel bills and cut carbon emissions.
Accurately record customer information and advice provided using our CRM systems, ensuring compliance with data protection requirements.
Send appropriate follow-up information and resources to customers.
Work across multiple advice programmes, learning and applying programme-specific knowledge and guidance.
Consistently deliver excellent customer service and maintain high quality standards.
What you will bring
Experience of delivering excellent customer service within an advice, support or customer-facing environment.
Strong verbal and written communication skills, with the ability to explain technical information in a clear and accessible way.
Confidence communicating with a wide range of people, including vulnerable customers.
Knowledge and understanding of energy efficiency and an interest in sustainability and low carbon living.
Ability to quickly learn and apply new information and guidance.
Strong organisational skills and the ability to prioritise work effectively in a busy environment.
Excellent attention to detail and the ability to accurately record information while engaging with customers.
Ability to work independently with minimal supervision.
Good IT skills, including Microsoft Office and CRM/database systems.
Experience of working within quality standards, procedures and performance targets.
Experience of, or ability to work effectively within, a remote or geographically dispersed team.
For more information, please see the job description
Please submit an anonymised CV and cover letter, removing your name, address, email address, and any other identifying details. Please note, applications submitted without a cover letter may be rejected.
Who we are
Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.
At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.
Work where you thrive
At Energy Saving Trust, flexibility isn’t just a policy, it’s how we work. Most of our roles can be done remotely, and many of our people choose to work from home full-time. Prefer an office environment? We have welcoming spaces in London, Edinburgh, Belfast, Cardiff and Hadleigh for those who want to connect in person.
We’ll support you with:
Generous holiday (25 days + bank holidays + extra Christmas leave)
True flexibility in how and where you work (subject to role requirements)
Strong pension & life assurance
Enhanced family leave
Green travel perks (EV scheme, cycle to work)
Professional development support
Yearly wellbeing allowance
These are just some of the benefits we offer.
Want to know more about how we make flexibility real? Check out our Benefits and Culture page
Reasonable adjustments: We want to ensure that our recruitment process is inclusive of and accessible for, everyone.
If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch with [email protected] or call reception on +44 (0)20 7222 0101. We will do our very best to support you.
Diversity and inclusion
Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best.
We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.
We are a Disability Confident Committed employer and we ringfence a minimum number of interview slots for candidates who apply via the Disability Confident scheme and meet the criteria for a role. Find out more here.
You can find out more about our commitment to diversity and inclusion here.
To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications
Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK
