About Phonesurgery
Phonesurgery is one of the UK's fastest-growing phone and device repair specialists. We're known for quality repairs, straight-talking service, and technicians who take real pride in the details. We're growing our Princes Risborough store and want to hear from someone who wants more than just a job.
The Role
This is a hands-on, dual role. You'll be trusted with real repairs on real customers' devices from day one, and you'll be the person walk-in customers deal with — diagnosing faults, quoting honestly, and turning enquiries into sales.
What You'll Do
- Diagnose and repair smartphones, tablets and other devices to a high standard
- Give customers accurate quotes and realistic turnaround times
- Drive in-store sales of repairs, accessories and pre-owned devices
- Deliver excellent customer service, face to face and on the phone
- Keep accurate records of repairs, parts and stock
- Keep your workbench and the shop floor clean, safe and organised
- Follow health, safety and data-protection procedures on every device you handle
What We're Looking For
- At least 1 year's experience repairing mobile phones or tablets (screens, batteries, charging ports)
- Strong customer service and sales instincts
- Comfortable in a busy, full-time retail environment
- Right to work in the UK
- Reliable and able to commute to Princes Risborough
What You'll Get
- £27,000–£32,000 per year
- Full-time, permanent role — 5-6 days a week on a rota, including weekends
- Proper on-the-job training and real progression as we grow
- Ownership of your own workbench and your own customers — no micromanaging
Pay: £27,000.00-£32,000.00 per year
Ability to commute/relocate:
- Princes Risborough HP27: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you currently living in the United Kingdom? (We're only able to consider applicants already based in the UK — happy to consider relocation within the UK, but not from overseas.)
- In 1-2 sentences, describe a specific phone or device repair you've personally carried out and what the fault was.
- Give a specific example of a time you turned a customer enquiry into a sale, or upsold a product/service.
- This role runs on a 5-6 day rota including weekends. Please confirm you can work this pattern, and note any days/times you're not available.
Experience:
- mobile phone/tablet repair: 1 year (required)
- retail or customer service: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
