Overview
St David Recruitment is supporting a client in the print and communications sector in recruiting an experienced Customer Service Representative to provide outstanding customer service by managing customer enquiries, processing orders, preparing quotations, and coordinating print and direct mail projects from initial enquiry through to successful completion.
Working alongside the Sales, Production, Customer Service and Fulfilment teams, the role requires excellent communication, attention to detail, and the ability to build strong relationships with customers. You will need the ability to prioritise workloads while ensuring deadlines and quality standards are met.
Key Responsibilities
- Act as the main point of contact for customers via telephone and email.
- Respond promptly and professionally to customer enquiries.
- Prepare accurate quotations for print and direct mail services.
- Process customer orders accurately within internal systems.
- Liaise with customers to clarify artwork, specifications, mailing data, and delivery requirements.
- Coordinate jobs with production, print, fulfilment, and mailing teams to ensure projects are delivered on time.
- Keep customers updated on the progress of their orders and proactively communicate any delays or issues.
- Resolve customer queries and complaints efficiently, maintaining a high level of customer satisfaction.
- Ensure all job information is complete and accurate before production begins.
- Identify opportunities to offer additional products or services that add value to customers.
- Support the wider team during busy periods.
Skills and Experience
Essential
- Excellent written and verbal communication skills.
- Strong organisational skills with the ability to manage multiple projects simultaneously.
- High level of accuracy and attention to detail.
- Good IT skills, including Microsoft Office.
- Positive, proactive, and customer-focused attitude.
- Experience within the print, mailing, and fulfilment industry.
- Knowledge of print production processes and direct mail campaigns.
- Hybrid mail platforms and digital document delivery solutions
- Print and postal production processes.
Personal Attributes
- Friendly and approachable.
- Professional and reliable.
- Strong team player with the ability to work independently.
- Committed to delivering exceptional customer service.
Full-time: Monday to Friday 8.30am till 5pm
Salary: £28-£32
Office based – Radstock - BAINES
St David Recruitment is working as an employment agency on behalf of a client
INDTR
Pay: £28,000.00-£32,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Experience:
- Customer Service Representative: 2 years (required)
- Working in the Print Sector: 2 years (required)
Work Location: In person
