Job Summary
Following the successful award of the Hampshire County Council contract, we are looking for a hardworking and friendly person to join our small, dedicated team based at our office in Whiteley.
A typical day involves:
- Taking phone and email enquiries from our clients, external contractors, and engineers.
- Logging their service requests and following up on outstanding works.
- Supporting our team of engineers with raising purchase orders, ordering parts and materials
- Liaising with external contractors about new and outstanding works.
- Updating client portals
Key Responsibilities include (but not limited to)
- Answering inbound calls and creating reactive tasks on the CAFM system
- Signing off and filing completed worksheets for reactive tasks
- Raising purchase orders for materials and subcontractors
- Updating client CAFM systems with work updates for in house and sub-contracted works as required to produce client monthly reports
- Liaising with external contractors to attend site and obtaining updates on reactive tasks
- Liaising with contract managers and engineers in relation to reactive tasks
- Assisting with other work activities when required and provide team cover during holidays/sickness
- Any other tasks, within capabilities, as instructed by line manager
Knowledge, Experience and Skills
- A minimum of C/4 grade in English and Math (or equivalent)
- Great attention to detail
- Excellent written and verbal communication skills
- Ability to work as part of a small team to become a ‘Team Player’ whilst demonstrating initiative and ability to work independently
- Confident when speaking on the phone with a pleasant manner
- Well organised and able to prioritise workload
- IT literate – must be confident in all Microsoft Office Packages
Package
- Company pension
- 23 days holiday plus bank holidays
- Employee Assistance Programme
- Bupa Cashplan
- Free onsite Parking
Job Type: Full-time
Pay: Up to £21,000.00 per year
Benefits:
- Company pension
- Referral programme
Work Location: In person
