Job Title: Receptionist
Hourly Rate of Pay: £14.91
Contract Type: Permanent
Type of Employment: Part Time
Total Weekly Contractual Hours: 20
Shift Description: One week from 7:00 AM & other week can be from 2:00 PM
Location: HMRC, Stratford Regional Centre, 14 Westfield Avenue, Stratford, London, Greater London, England E20 1HZ
The Receptionist is responsible for delivering a professional front‑of‑house service, ensuring all visitors, staff, and contractors receive a positive and efficient experience. The role supports daily building operations through effective communication, coordination, and administrative duties.
Key Responsibilities
Front‑of‑house operations — Manage the reception desk, greet visitors, and provide a professional first point of contact.
Visitor management — Register visitors, issue passes, maintain accurate logs, and follow security protocols.
Call handling — Answer and direct incoming calls promptly and professionally.
Email and enquiry management — Monitor the reception inbox, respond to queries, and escalate where required.
Meeting room coordination — Manage bookings, prepare rooms, and support basic setup requirements.
Contractor sign‑in — Ensure contractors follow site procedures, permits, and access rules.
Post and deliveries — Receive, sort, and distribute mail and parcels.
Administrative support — Assist with filing, data entry, documentation, and general office tasks.
Customer service — Provide clear information, support staff queries, and maintain a welcoming environment.
Building support — Report faults, liaise with engineering/security teams, and support daily operational needs.
Skills & Competencies
Strong communication and interpersonal skills.
Professional and confident front‑of‑house presence.
Ability to multitask and manage a busy reception environment.
Good organisational skills and attention to detail.
Competent with Microsoft Office and visitor management systems.
Customer‑focused approach with a positive attitude.
Experience & Qualifications
Previous reception or front‑of‑house experience (essential).
Experience in a corporate or facilities environment (desirable).
Basic administrative experience.
Security awareness and understanding of visitor protocols (advantageous).
Working Relationships
Works closely with security, engineering, cleaning teams, and office management.
Acts as the first point of contact for staff, visitors, and contractors.
