Job Summary
We are seeking a dynamic and experienced Team Leader to oversee daily operations within our organisation. The ideal candidate will possess strong management skills, excellent communication abilities, and a proven track record in supervising teams. This role offers an opportunity to lead, motivate, and develop staff while ensuring organisational goals are met efficiently. The successful applicant will be responsible for managing team performance, fostering a positive work environment, and supporting organisational growth through effective leadership.
Duties
- Lead and supervise a team to achieve set targets and maintain high standards of service delivery.
- Organise daily schedules, delegate tasks, and monitor progress to ensure operational efficiency.
- Provide training and guidance to team members, fostering professional development and continuous improvement.
- Manage team performance through regular feedback, appraisals, and coaching sessions.
- Ensure compliance with organisational policies, health and safety regulations, and quality standards.
- Facilitate effective communication within the team and across departments to promote collaboration.
- Assist with recruitment processes, including interviewing candidates and onboarding new staff members.
- Maintain accurate administrative records related to team activities, attendance, and performance metrics.
- Support merchandising strategies and sales initiatives to optimise organisational objectives.
- Handle customer queries with professionalism using excellent phone etiquette and organisational skills.
Skills
- Multilingual or bilingual capabilities are highly desirable to support diverse client needs.
- Proven management experience with a focus on supervising teams in retail or sales environments.
- Strong leadership qualities with the ability to motivate and inspire others.
- Excellent communication skills—both verbal and written—to effectively liaise with staff and clients.
- Organised with exceptional time management skills to prioritise tasks efficiently.
- Demonstrated experience in merchandising, sales management, or retail management is advantageous.
- Sound organisational skills complemented by administrative experience for maintaining accurate records.
- Ability to manage multiple responsibilities simultaneously while maintaining attention to detail.
- Professional demeanour with excellent phone etiquette suitable for customer interactions.
This role provides an engaging environment for motivated individuals eager to develop their leadership capabilities whilst contributing significantly to organisational success.
Pay: £13.50 per hour
Benefits:
- Employee discount
- Store discount
Work Location: In person
