The job you are trying to view has expired. Please perform a new search to find current jobs.

Administrative Assistant

Great Ormond Street Hospital for Children -
London

Job details

Full-time | Fixed term contract
£31,554 - £33,270 a year

Benefits

UK visa sponsorship

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
GCSE
Laboratory information management systems
Administrative experience
Organisational skills
A Level

Full job description

Main area

Genomics

Grade

Band 3

Contract

Fixed term: 12 months (Maternity Cover until 01 June 2027)

Hours

Full time - 37.5 hours per week (Some Saturday working - Rota Based ( Day off in Lieu))

Job ref

271-GEN-7826737-A

Site

Great Ormond Street Hospital for Children NHS Foundation Trust

Town

London

Salary

£31,554 - £33,270 Inclusive per annum pro rata

Salary period

Yearly

Closing

05/07/2026 23:59

Job overview

We are seeking an enthusiastic, motivated and hardworking Administrative Assistant to join our team at the London North Genomic Laboratory Hub (GLH) as 1 year Maternity Cover.

You should hold A-levels or an equivalent qualification. This post is office based and involves some weekend and bank holiday shifts.

This is an exciting time to join the London North GLH as the hub is currently going through a period of mobilisation. The GLH has an establishment of approximately 120 staff. Along with two Clinical Genetics teams we form a strategic Genetics Unit within the hospital and provide North London with a Regional Genetics Service serving a population of approximately 10 million.

The Genetics Laboratory provides an in-house diagnostic service for molecular and cytogenetic testing as well as national and international services for non-invasive prenatal diagnosis, deafness, craniofacial, metabolic and immune deficiency disorders.North Thames Genomic Laboratory Hub – Bringing genomic research and testing together (norththamesglh.nhs.uk)

We are involved in a number of collaborative research and development projects with colleagues at the UCL Institute of Child Health and Institute of Neurology. We also provide a DNA preparation and storage service in support of many of these projects.

*** Previous applicants need not apply ***

Main duties of the job

To undertake standard administrative duties on behalf of members of the Genetics Laboratories, as required, liaising with the Genetics Laboratory Management team, Director, Heads of Service, scientific, clinical, academic and administrative colleagues within the Department, Trust and ICH as necessary
To ensure that patient information from request forms for those samples entered into information management systems is accurate and complete, using Trust and NHS information systems and contacting referring clinicians where required.
Deal with telephone enquiries from patients and professionals in a polite, courteous, helpful and confidential manner using the multiline telephone system
Resolve and respond to queries on behalf of the service where appropriate. To field and forward calls as necessary.
Use the Great Ormond Street hospital electronic patient record system (EPIC) to obtain relevant patient details
Amend entries on samples received by the laboratory in the information management systems as appropriate, including amendment of confidential clinical findings on the patients
Issue and record the issue of new versions of controlled laboratory documents. Collect the old versions of these documents
Be able to work under pressure and maintain a high level of attention to detail at all times to ensure delivery of the service in a diagnostic patient-centred working environment

Working for our organisation

We are committed to recruiting the best person for the job through a fair, open and consistent process that is free from bias and discrimination.
We are working towards becoming an anti-racist organisation. This means creating a workplace where every colleague feels seen, heard and valued, and where racism in any form has no place. Our anti-racism commitment is backed by action through our Anti-Racism Statement and action plan, developed in collaboration with our REACH staff network.
We actively challenge discrimination, dismantle barriers and embed equity across all aspects of our workforce, including recruitment, progression and development.

All applicants will receive equal consideration regardless of race, ethnicity, nationality, religion or belief, sexual orientation, gender identity, age, disability, health condition or employment history.
We particularly welcome applications from ethnically diverse communities, people with disabilities or long-term health conditions, and LGBTQ+ community members. We are proud to be a Disability Confident Employer, a member of the Business Disability Forum, and a Stonewall Diversity Champion.

Our staff networks, including REACH, PRIDE, ENABLED and Women’s Networks, are active and executive supported. These employee-led networks play a vital role in shaping an inclusive culture at GOSH and are open to all colleagues.

Together, we are building a culture where inclusion is not optional - it is essential.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.

Person specification

GOSH Culture and Values

Essential criteria

Our Always Values: Always welcoming, Always helpful, Always expert, Always one team
Experience of working as part of a diverse team.
Experience of contributing to an inclusive workplace culture.

Experience / Knowledge

Essential criteria

Proficient in the use of Microsoft Word, Excel and Outlook
Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise
Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery.
Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment.
Understanding and commitment to the need for confidentiality.

Desirable criteria

Knowledge or experience of the field of genomics.
Knowledge of computerised Patient Information Management Systems (PIMS) or Laboratory Information Management Systems (LIMS)
Previous NHS experience

Skills/Abilities

Essential criteria

Ability to work independently and as part of a team
Excellent customer service skills, including the ability to communicate clearly and professionally with internal and external stakeholders
Good organisational skills, interpersonal skills & telephone manner
Work to tight deadlines in a pressurised environment
Attention to detail

Desirable criteria

Proactive and confident

Academic/Professional qualification/Training

Essential criteria

A-levels or Secretarial qualification or equivalent experience
Good standard of basic education GCSE (or equivalent) English & Maths

Desirable criteria

HNC/HND or Diploma (or equivalent experience)
Degree (or equivalent experience)
AMSPAR

Please be advised that:

The recruitment process for all admin and clerical roles at Bands 2-4 will be a two stage recruitment process whereby shortlisted candidates will undertake an online literacy, numeracy, ICT and typing test. Only those candidates who pass the competency test will proceed to a formal interview.

The closing date given is a guide only. There may be some occasions where we have to close a vacancy once sufficient applications have been received. It is therefore advisable that you submit your application as early as possible to avoid disappointment.

Only those candidates who clearly demonstrate how they meet the person specification criteria for this post will be shortlisted. Please note that where high volumes of applicants have been received, additional criteria may on occasion be used to determine the final shortlist.

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website .

We are an accredited Living Wage Employer.

Applicant requirements

The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Job overview

Main duties of the job

Working for our organisation

Detailed job description and main responsibilities

Person specification

GOSH Culture and Values

Essential criteria

Experience / Knowledge

Essential criteria

Desirable criteria

Skills/Abilities

Essential criteria

Desirable criteria

Academic/Professional qualification/Training

Essential criteria

Desirable criteria

Please be advised that:

Applicant requirements

Application numbers

Jobseeker tools

Employer Tools

Browse

Stay Connected