Medical Secretary / Practice Coordinator (Active DBS Required)
Location: Chelsea / Pimlico (Primarily on-site, with hybrid potential over time)
Salary: £28,000 – £32,000 per year (Depending on experience)
Job Type: Full-time, Permanent
Core Hours: Monday to Friday
Start Date: ASAP (Urgent Requirement)
Position Overview
We are a prestigious, fast-paced Private GP practice based across Chelsea and Pimlico, catering to a discerning patient base, including high-net-worth individuals and families. We are seeking an adaptable, highly organized, and polished Medical Secretary / Practice Coordinator to join our elite support team immediately.
While we have established frameworks, this is not a rigid, repetitive role. Every patient case is unique, and every single day looks different. We need a forward-thinking professional who possesses exceptional attention to detail but can also think outside the box to problem-solve on the fly. Working alongside our senior Executive Assistant, you will manage clinic administration to ensure a seamless patient experience.
Key Responsibilities
- Patient Coordination: Manage patient appointments, consultations, and complex clinic calendars across multiple doctors with precision and courtesy.
- Systems Administration: Update and navigate our core practice management systems (Semble and Meddbase) to process patient registrations, log referrals, and manage clinic workflows.
- Communication Hub: Professionally handle incoming calls, emails, and correspondence from premium patients, family offices, and external specialists.
- Medical Administration: Prepare and process medical documentation, specialist referral letters, and clinical reports (including audio typing where required).
- Clinical Tracking: Review, track, and log laboratory results, diagnostic imaging, and provider portals to ensure absolutely nothing slips through the cracks.
- Billing Support: Assist with invoicing, payment tracking via Xero, and managing simple clinic expenses.
- Data Integrity: Maintain highly accurate, secure, and confidential patient records in strict compliance with GDPR regulations.
Requirements & Qualifications
- DBS Status: Must possess an active, clean Enhanced DBS certificate (Mandatory requirement for this role).
- Experience: Previous administrative or secretarial experience within a private GP practice, medical/dental clinic, luxury hospitality, or corporate reception environment is highly desirable.
- Software Proficiency: Familiarity with Semble and/or Meddbase is a massive advantage. Must be tech-literate and comfortable adapting quickly to Apple/Mac systems.
- Mindset: Superior attention to detail combined with a proactive attitude. You must be comfortable with shifting priorities, multitasking, and dynamic problem-solving.
- Communication: Flawless verbal and written English, with the emotional intelligence and professionalism required to interact with high-net-worth clients.
- Location Flexibility: Ability to reliably commute daily to our clinic locations in Chelsea and Pimlico.
What We Offer
- Competitive starting salary (£28,000 – £32,000)
- Full training on leading private medical software platforms
- Opportunity to work in an elite, fast-paced private healthcare environment
- Performance-based hybrid working flexibility (not full-time remote)
- Casual dress code environment
- Free annual flu jabs
- Standard workplace pension and holiday allowance
- Dedicated Mac laptop and work phone provided
To Apply: We are looking to fill this role immediately. Please submit your CV along with a short note confirming your immediate availability, your current DBS status, and your experience with medical or scheduling software systems.
Pay: £28,000.00-£32,000.00 per year
Application question(s):
- Do you hold an active, clean Enhanced DBS certificate?
Experience:
- GP surgery: 2 years (preferred)
Willingness to travel:
Work Location: In person
