Advice Quality Specialist
Permanent, Full-time (37.5 hours, Monday to Friday)
Hybrid: 2-3 days in our Derby office, the rest from home
Up to £27,000 plus benefits
Are you an experienced Mortgage Adviser, Mortgage Quality Assessor, Compliance professional, or currently working within an FCA-regulated environment and looking for your next challenge?
Whether you've built your career within the mortgage industry or developed expertise in compliance, quality assurance, customer outcomes, risk, or complaints within another FCA-regulated business, this could be an exciting opportunity to build a career with one of the UK's leading mortgage networks.
At MAB, we recognise that great talent comes from a variety of backgrounds. Mortgage experience is highly valued, but we're equally interested in individuals who bring strong regulatory awareness, attention to detail, sound judgement, and a passion for delivering good customer outcomes.
We'll provide the training and support needed to build your mortgage knowledge and, if you don't already hold a CeMAP qualification, we'll support you financially to achieve it. This is a genuine opportunity to develop specialist mortgage expertise while building a long-term career in Advice Quality and Compliance.
About the Role
As part of our Advice Quality Team, you'll play a key role in ensuring we consistently deliver high-quality, compliant advice and positive customer outcomes.
Taking ownership of your work, you'll review adviser files, identify potential risks and support continuous improvement across our adviser community. You'll work closely with advisers, business owners and colleagues to maintain the high standards that underpin our business.
Key responsibilities include:
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Reviewing adviser files using our structured quality framework to assess customer outcomes and regulatory compliance
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Identifying trends, risks and opportunities to improve advice quality and regulatory standards
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Providing clear, constructive feedback and guidance to support improvement
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Working collaboratively with advisers, business owners and colleagues across the business
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Sharing best practice and contributing to a culture of learning and continuous development
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This role is about more than compliance. It's about helping customers receive the right outcomes and supporting advisers to deliver the very best service possible.
Why Join MAB?
At MAB, we're committed to developing talent. We recognise that many of the skills needed to succeed in this role can be gained in a wide range of FCA-regulated environments, and we'll provide the training and support needed to build your mortgage knowledge.
For candidates who do not already hold CeMAP, we'll provide financial support towards achieving the qualification, helping you develop your career in the mortgage industry. You'll also have opportunities to continue your professional development within Advice Quality and Compliance.
Please note the internal job title for this role is Advice Quality Specialist.
About You
You'll have experience working within the mortgage industry or another FCA-regulated environment, along with a strong understanding of compliance, customer outcomes and regulatory standards. You'll bring a proactive, detail-focused approach and enjoy working collaboratively to support and challenge others.
We're looking for someone who:
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Has experience within the mortgage industry or an FCA-regulated business
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Holds a CeMAP qualification (desirable), or is interested to work towards it
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Understands FCA regulation, Consumer Duty and the importance of delivering good customer outcomes
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Uses sound judgement and takes ownership of decisions
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Has strong attention to detail and can identify risks, trends and areas for improvement
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Communicates confidently and professionally, building positive relationships across a range of stakeholders
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Organises their workload effectively to meet deadlines and targets
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Holds (or is working towards) CeRER (desirable)
Recruitment Process
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1st stage: Teams interview with the hiring team
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2nd stage: In-person interview with the hiring team
What’s In It For You?
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Private Medical Insurance (Vitality), 25 days annual leave (increasing to 28 with service) plus your birthday off, matched pension contribution (L&G), share save scheme (Equinity), retail discounts, free entertainment tickets, plus much more!
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Flexible working hours with hybrid working for Head Office roles (as agreed with your line manager)
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A wide range of Learning & Development offers, from 121 coaching to qualification support, helping you to grow and thrive in your career
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A supportive, inclusive culture with forums you're welcome to join from day 1, using your voice to make MAB an even better place to work
Everyone is Welcome
At MAB, we value different experiences and perspectives which adds diversity and value to our culture. As an equal opportunities employer, we are committed to creating an environment where everyone feels welcomed, included and heard for who they are. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join us.
We are committed to reducing barriers in every stage of our recruitment process so everyone feels they can bring their best self when applying for new opportunities at MAB. If you’d like to hear how we can support you by adjusting our process, from application to interview and onboarding, please contact [email protected].
Use of AI
We recognise that AI tools can be a helpful way to articulate your qualities, skills and experience when applying for roles. It’s important to us, however, that we see the real you throughout the recruitment process. We hire real people, not polished personas! We simply ask that you consider carefully how and where you use AI during your application, so we can hear your own thoughts and meet your authentic self.
Please note we are unable to consider candidates requiring visa sponsorship at this moment in time. We won't be accepting speculative CVs from recruitment agencies, with a full PSL in place.
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Mortgage Advice Bureau (MAB) PLC is the UK’s leading mortgage network. We’re experts in Mortgage and Protection advice, with over 200 awards and counting. We’re proud of our reputation in the industry and of our people, who continue to be the heart of MAB’s success.
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Capital House, Derby, DE24 8QR
