About us
Purpose Group is an independent, owner operated flex workspace business with around ten buildings across London. We own a majority of the buildings we run, so decisions get made quickly and you deal with the people who make them.
The role
You are the person our members deal with every day. You keep the building running, sort things out when they go wrong and make sure nothing gets dropped between teams.
What you will do
Members and front of house
- First point of contact for everyone in the building
- Deal with requests and complaints, and keep people updated when something is not resolved yet
- Keep reception and communal areas presentable and on standard
- Notice when a member is unhappy and flag it early
- Run occasional member events, and send photos and updates to the marketing team
Onboarding, moves and space changes
- Set new members up: access cards, keys, signage, induction, house rules
- Coordinate moves, expansions and downsizes with the relevant teams
- Handle exits and returns of keys and space
Day to day operations
- Meeting room bookings, setup and billing information
- Post, deliveries and couriers
- Access control, visitor management and passes
- Report faults to the FM team and chase them to completion
- Report cleaning issues and check the work has been done properly
Keeping things moving
- Chase other teams and suppliers so member issues actually close
- Escalate anything that is stuck rather than letting it sit
- Weekly update on open issues, member concerns and anything that needs a decision
About you
- Experience in hospitality, front of house, retail, gym or workspace reception
- Organised. You can hold thirty open items and drop none of them
- Even tempered. A member having a bad day does not become your bad day
- Persistent. Comfortable chasing people until something is done
- Good written English
- Practical, and happy to sort a small problem yourself rather than pass it on
To apply
CV and a short note on a place you have worked and what you improved about it.
No agencies.
Pay: £35,000.00 per year
Benefits:
- Free parking
- On-site gym
- On-site parking
- Sick pay
Work Location: In person
