We are currently recruiting for an Apprenticeships Engagement Advisor to support our Business Development and Operation teams.
Key Responsibilities
1. Identify any gaps in learner referral data, collect and input information in learner tracking records, currently the BD Learner Data spreadsheet, ensuring accuracy and eligibility
2. To telephone potential learners to obtain information and ensure eligibility for funding
3. To provide information to potential learners on apprenticeships and other programmes to promote engagement in DHA services
4. To follow up any issues/missing information with employers and learners
5. To monitor and maintain trackers
6. To deal with any queries that become apparent and seeking support from colleagues
7. Ensuring potential learners are allocated an online initial assessment account and team managers and trainers are informed
8. Monitoring and invigilating initial assessments to ensure these are completed, sending reminders to learners and escalating when not resolved.
9. Booking sign-ups/induction with learner, employer and trainer ( 1 day to be held by trainer for sign-ups/induction)
10. To collate weekly and monthly data for BD/operations weekly meeting and SLT
11. To collate and input feedback from team including BDT, Trainers and Team Managers to ensure learner trackers are accurate and up to date
12. To contact employers to ensure invoices are paid timely and follow up on any outstanding invoices
13. To assist in preparation for employer reviews, collating information for BD team for reviews (including team managers feedback from trainers from RAG meetings)
14. Promote Employer engagement in surveys both internal and external, recording survey outcomes and reporting to SLT
15. To assist in ensuring compliance and audit actions are completed by trainers through following up on outstanding actions
16. To assist in supporting employers to access smart assessor to access reports and complete e signatures
17. To participate in team meetings to ensure planning, monitoring and reporting
18. To maintain and develop skills through learning and training
19. To participate and actively contribute to improving service standards and service development.
20. To carry out any other duties deemed reasonable by their line manager
For more information, please contact Kellie on 07889 252444. To apply please send a CV and covering letter to [email protected]
Job Types: Full-time, Permanent
Pay: £26,500.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
Experience:
- Administrative: 1 year (required)
- Customer service: 1 year (required)
Work Location: Hybrid remote in Ellesmere Port CH66 7NZ
