We are seeking a proactive and detail-oriented Operations & Business Support Coordinator to join our team on a fixed-term basis. This role is critical in supporting day-to-day operational activities, ensuring transactions are processed accurately, issues are identified and resolved promptly, and key business processes continue to run smoothly.
The successful candidate will act as a central point of contact across multiple business functions, supporting operational monitoring, intercompany administration, issue resolution, and month-end support activities. They will play a key role in investigating and resolving process exceptions while building strong relationships with stakeholders across the organisation.
Responsibilities
Operational Monitoring & Issue Resolution
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Monitor daily operational activities and workflows to ensure timely completion.
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Manage and resolve exceptions relating to: goods receipting, invoice processing issues, source document and transaction errors and timesheet submissions and approvals
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Investigate discrepancies and coordinate actions to resolve issues.
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Escalate critical issues where required and maintain ownership through to resolution.
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Maintain accurate records of issues, resolutions, and outstanding actions.
Business Administration & Coordination
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Support intercompany purchasing activities and related administration.
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Coordinate intercompany invoicing activities and ensure required documentation is completed.
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Monitor transaction flows and follow up on outstanding actions with relevant stakeholders.
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Support month-end activities through data validation, reporting, and issue management.
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Assist with maintaining accurate records and system data.
Stakeholder Management
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Act as a key point of contact for operational queries across the business.
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Liaise with colleagues at all levels, including operational teams, managers, and support functions.
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Provide timely updates on issues, actions, and progress.
Reporting & Data Analysis
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Utilise Excel to analyse data, identify discrepancies, and support issue resolution.
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Produce and maintain reports to monitor operational performance and outstanding activities.
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Support data validation and administrative activities as required.
Requirements
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Previous experience in an operational support, business administration, customer service, shared services, or coordination role.
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Strong organisational skills with the ability to manage multiple priorities.
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Good IT skills, particularly Microsoft Office
- Intermediate to advanced Microsoft Excel skills (XLOOKUP, Pivot Tables etc.)
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Experience working with ERP systems (SAP ByDesign, SAP, Oracle, Dynamics, or similar).
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Experience supporting operational or transactional business processes.
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Proactive in identifying and resolving issues.
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Confident communicating with colleagues at all levels.
Benefits
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We are employee-owned! Here at Evolution we have a unique employee ownership model which means that our entire team owns our business. You have the opportunity to become a beneficiary of our future success.
- 25 days annual leave + local bank holidays
- Company pension scheme
- 2 private health insurances
- Optional annual private wellbeing and health screening appointment fully funded by Evolution
- Employee assistance programme which offers 24/7 access to free health and wellbeing support
- Life Assurance from day 1 (4x salary)
