An exciting opportunity has arisen for a motivated and focused RTT Administration Team Leader to join the GI Services Team.
The Division incorporates surgical and medical specialties that manage diseases and disorders of the digestive system. The role is responsible for the careful management of RTT, and DM01 pathways and Validation processes attached to patient pathways. You will work closely with the Validation team and Specialty Admin teams to oversee RTT and diagnostic pathways to ensure that he timeline data for patients on the waiting list is accurate and appropriately reflects the patients’ current position on the pathway.
You will be a team player with excellent communication skills and a drive and energy to improve the patient experience and ensure Validation compliance. Knowledge of 18-week Referral-To-Treatment pathways and DM01 Diagnostic Waiting Time Standards is crucial to this role.
The ideal candidate will have a patient cantered approach and experience of working within a busy NHS team, ideally with strong management or supervisory experience.
- Provide an efficient and effective administrative service to a multidisciplinary team, acting as a source of expert advice and support for trouble shooting non-routine matters or resolving initial complaints.
- Responsible for monitoring RTT DQ Reports, Waiting Lists and capacity within services, proactively acting upon issues and working with more senior managers and the clinical team to resolve them, in order to ensure access and quality targets are met for the service.
- Supervise and support a team of Administration Assistants and Administration Coordinators to provide an effective, efficient and high quality administrative service, with a focus on customer service.
- Responsible for monitoring team performance information, targets and quality measures, and embedding good working practices within the administrative team.
- Contribute to service improvement initiatives and change projects with the overall aim to ensure maximum utilisation of resources and excellent patient experience.
- Review performance data, trends, and processes, and using analysis and judgement to identify and propose opportunities for development and improvement.
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
- UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.
UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
