Job Type: Permanent
Hours: 7 hours per week, Attleborough Foodbank (Tues morning) & Watton Foodbank (Thurs afternoon).
Salary £25,867 per annum £4,893 pro-rata
Location: Based across two locations Attleborough and Watton Foodbank
Annual Leave: 20 days + bank holidays and five office closure days (Three at Christmas and two in the summer)
Pension: 4.5% Contribution
Closing Date: Sunday, 30th August 2026.
The Role:
Norfolk Citizens Advice is looking for a compassionate and proactive Adviser to support people accessing local foodbanks. You'll provide free, impartial and confidential advice to individuals facing challenges such as the cost of living, debt, benefits, housing and access to essential services.
Working face-to-face and by telephone, you'll help clients understand their options, access support and find a way forward.
Key responsibilities:
· Deliver one-to-one advice and information to clients face-to-face and by telephone
· Provide callbacks and support to clients through our Adviceline service.
· Explain complex information clearly and sensitively.
· Help clients identify solutions and access appropriate support services.
· Maintain accurate and timely case records using Citizens Advice systems.
· Work in line with Citizens Advice quality standards, policies and procedures.
Satisfactory clearance of a Disclosure and Barring Service check (DBS) is required.
Person specification
Essential Criteria
We will provide full training; however, we will favour applicants who demonstrate the following experience:
- Strong communication skills
- Confidence using IT including MS Office and digital systams
- A calm, problem-solving approach
- Experience supporting people, particularly those facing challenging or complex circumstances
- Ability to work independently and as part of a team
- Experience in advice, call handling, or support work (desirable, not essential)
Terms and conditions
➢ Hours per week: 7 hour per week (Attleborough Tues AM & Thurs PM)
➢ Place of work: Attleborough Foodbank, & Watton Foodbank
What we give our staff
➢ Ongoing support and professional development
➢ Employee Assistance Programme
➢ 20 days paid annual leave & five set office closure days 2 in the summer and 3 at Christmas, plus statutory holidays
➢ Company pension scheme 4.5%
➢ Flexible working where possible
Our Disability Confident Commitment
We are proud to be a Disability Confident Committed employer and welcome applications from disabled people.
As part of our commitment, we guarantee an interview to disabled applicants who meet the essential criteria for the role.
If you require any adjustments or support during the recruitment process, please let us know and we will be happy to help.
Equality, Diversity and Inclusion
Norfolk Citizens Advice values diversity promotes equality and challenges discrimination. We welcome applications from people of all backgrounds and are committed to creating an inclusive workplace where everyone feels respected, supported and able to thrive.
Why join us?
This role offers the opportunity to make a real impact in your local community, helping people navigate difficult situations and access the support they need, while developing valuable skills within one of the UK's most respected advice charities.
The deadline for submissions is Sunday, 20th August 2026.
Copy and paste the link below to apply:
https://app.staffologyhr.co.uk/recruit/application/apply.aspx?cid=4662-72CBB6BD-A63A-462B-8D1E-27C8D00A01BB&VacancyID=31119-95324F06-7EE4-4724-AB35-19D7EA601F61
Pay: £25,867.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- Flexitime
Work Location: In person
