Job Description
Job Title: Bartender
Responsible to: Resort F & B manager
Responsible for: Resort bar beverage service
Hours: up to 45
SCOPE AND GENERAL PURPOSE: exceed the expectations of our guests in bar service to a five-star standard, by creating unforgettable memories and inspiring and challenging yourself to deliver them with passion.
MAIN RESPONSIBILITIES:
Guests & Quality
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host and coordinate the bar experience at the Bo and Muc & Whisky Bar for all guests to a +1 standard.
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ensure that service is delivered with excellent product knowledge and a professional understanding of menus, cocktails, beers, spirits wines and suppliers.
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prepare bills, and process guest payments and transactions using the POS system.
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communicate with guests to resolve issues, and complaints to ensure satisfaction.
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ensure the “cash-up” of the takings, to record and store safely.
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ensure the “lock-up” procedure of the bar at the end of service so the building is secure and safe.
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Assist and co-ordinate the cleaning of bar, and guest areas so that it is always of the highest order.
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Liaise with the Resort F & B manager in supporting professional drinks service and knowledge.
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Communicate effectively with the food service team and other departments and assist when necessary or upon request by a Manager.
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Assist with the service of food as required to support the restaurant teams.
Team
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Assist with drinks training for the team as required by Management to influence up-selling and suggestive selling.
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Assist with departmental training for yourself and others when necessary.
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Ensure the rules for alcohol service to the team are always upheld.
Productivity
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Assist with the completion of departmental checklists, cleaning rotas and operation procedures to ensure maximum efficiency.
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Ensure bar stock is monitored to ensure all stock items for the bar are available and do not run out.
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Regularly monitor stock for quality and use by dates to ensure efficient and effective rotation and compliance.
Health & Safety
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Assist with the health and safety on shift, record and diagnose hazards
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Ensure complete compliance of self and team with Health & Safety regulations.
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To assist with implementation of any new policies, practices to ensure a continuous process of improvement within departments.
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To apply the safe service of alcohol in line with the Licensing (Scotland) Act 2005.
Sustainability
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Proactively assist with the ESG on your shift in reducing energy consumption and wastage, and creative ideas for embedding the policy within your team and your department.
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Be able to clearly communicate our ESG policy and Earth Check to the team, guests, and suppliers.
EXPECTED BEHAVIOURS
Friendly, Pleasant, kind and easy to talk to.-
Aspirational Have hopes and desires to achieve your goals.
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Honest Have integrity so you can be trusted, straightforward and truthful.
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Challenging Interested in testing your ability, skills, and the way you think.
Our Purpose: - To create incredible memories for people in a place like no other.
Vision Statement: - A world-leading hotel that makes people feel special.
Mission Statement:
Focusing on exceptional levels of friendly, faultless service and hospitality.
Our Core values:
Driven
Daring
Passion
Integrity
