Job Title: Credit Control Administrator
Department: Finance
Location: 1 Park Square West, London, NW1 4LJ
Hours: 21 hours per week – Any 3 days per week
Salary: £15,00 - £17,000
Join our Billing and Credit team and help support the financial operations of The London Clinic.
We're looking for an organised and proactive Credit Control Administrator to join our Billing and Credit team on a part time, 21 hour per week basis (3 days a week on site)
You'll play an important role in supporting the day to day running of our Credit Control function, helping us manage accounts efficiently while delivering an excellent service to our patients, consultants and colleagues.
If you're someone who enjoys building relationships, takes pride in accuracy and likes working as part of a supportive team, we'd love to hear from you.
A little about the team
You'll be joining a friendly and collaborative Billing and Credit team that works closely with colleagues across The London Clinic. Together, we help ensure our billing and credit control processes run smoothly, supporting the financial health of the organisation so we can continue delivering exceptional patient care.
You'll build strong working relationships with colleagues across the hospital, as well as consultants and insurers where appropriate. Your contribution will be valued from day one, and you'll be encouraged to share ideas that help us continually improve the way we work.
What you'll be doing
As our Credit Control Administrator, you'll support a wide range of administrative and credit control activities, including:
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Managing reminder letters to patients and consultants, including registering accounts for bad debt referral.
- Producing insurer nonpayment notifications to patients.
- Managing the Credit Control inbox and processing copy invoice requests.
- Managing the Agile Payments inbox.
- Processing refund requests, maintaining the refund tracker and distributing approved refunds to the Credit Control team.
- Maintaining accurate records within Meditech and the Debtor Forecast report.
- Managing weekly Patient Zone updates to ensure insurer shortfalls are accurately recorded.
- Clearing zero balance accounts.
- Updating patient address details within Meditech and Healthcode where required.
- Updating the Debtor Forecast report twice each week.
- Supporting the wider team with administrative tasks.
- Identifying opportunities to improve processes and ways of working
What we're looking for
You'll be an organised and motivated individual who enjoys working as part of a collaborative team.
You'll also have:
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Previous experience within a credit control, accounts receivable or finance administration role.
- Intermediate Microsoft Excel skills and good general IT skills.
- Excellent organisational skills and attention to detail.
- Strong written and verbal communication skills.
- The ability to build effective working relationships with colleagues and customers.
- A proactive approach with a commitment to continuous improvement.
Experience within healthcare or medical insurance would be advantageous but is not essential.
What you'll be part of
At The London Clinic, we know that outstanding healthcare relies on the people working behind the scenes just as much as those delivering care directly to patients. By joining our Billing and Credit team, you'll be part of a department that plays an important role in supporting the smooth running of the organisation.
As the UK's largest independent charitable hospital, we care for over 120,000 patients each year. What makes us different is what we do with that success. We reinvest it into our people, our facilities and the latest technology, helping us continually improve the care we provide.
Working here means joining an organisation that values collaboration, professionalism and continuous improvement, where you'll be supported to develop your skills and build a rewarding career.
We're also proud to be the only independent healthcare provider recognised in the Top 10 of the Financial Times' UK Best Employers Survey 2026.
A word from our team
Denise Turner, Head of Billing and Credit, says
"One of the things I value most about our team is how supportive and approachable everyone is. We work closely together, help each other out and genuinely enjoy what we do. If you join us, you'll be welcomed from day one and encouraged to ask questions, share your ideas and get involved. Every role in the team is important, and I'll make sure you have the support you need to develop, build your confidence and make a real contribution."
What's in it for you?
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Life insurance – Get life cover worth four times your salary, whether you’re full-time or part-time.
- Private medical cover – Once you’ve passed probation, our employee medical scheme gives you fast-track access to private healthcare.
- Pension – Join our matched pension scheme and enjoy up to 10% contributions.
- Employee assistance programme – From stress to practical guidance, our counselling service has your back.
- Blue light card – Unlock thousands of discounts! From supermarkets to holidays, fashion, tech, and days out, your Blue Light Card makes it all cheaper.
- Cycle to work – Pedal your way to a healthier, greener commute! Enjoy tax-free benefits while reducing your carbon footprint.
- Electric car scheme – Our Electric Car Scheme makes switching to a cleaner, eco-friendly ride simple and affordable.
- Subsidised staff restaurant – Dig into a variety of tasty, healthy meals without denting your wallet.
- Recognition programmes – Celebrate wins big and small! Our Recognition Programmes make sure your hard work doesn’t go unnoticed.
How to find us
This role is based at:
1 Park Square West
London
NW1 4LJ
Located in central London near Harley Street, we are within walking distance of:
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Oxford Circus
- Bond Street
- Baker Street
- Great Portland Street
We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy, then please contact a member of our recruitment team.
The London Clinic values a diverse workforce and welcomes applications from all backgrounds. If you have the skills and experience for the role, we encourage you to apply. We are committed to supporting candidates throughout the recruitment process and will make reasonable adjustments where needed - please let us know if there is anything we can do to support you.
