Deputy Manager
Raithby Hall & Carlton House, Lincolnshire
JOB DESCRIPTION & PERSON SPECIFICATION
Job title Deputy Manager
Service Raithby Hall & Carlton House, Lincolnshire
Reports to Line Manager — Lincolnshire Service Manager
Responsible for Rehabilitation Support Team
Contract Permanent, full-time — 40 hours per week
Salary £32,000 per annum
Annual leave 30 days per year, inclusive of bank holidays
Working pattern Part of the operational rota, including days, evenings, weekends and bank holidays, plus
on-call as required
Additional responsibility Designated Safeguarding Lead for both services
Pre-employment checks Enhanced DBS, satisfactory references, right to work in the UK
About New Hope
New Hope Rehabilitation provides abstinence-based residential rehabilitation and supported accommodation
across two Lincolnshire services, Raithby Hall and Carlton House. Our work is grounded in the 12-Step
programme and in the belief that recovery is built through honesty, structure, accountability and connection
with others who are walking the same road.
Everything we do is rooted in that model. Residents follow a structured recovery programme with clear
expectations, and our team is expected to live the same values we ask of them: turning up, telling the truth,
doing the next right thing and supporting one another. We are a close team with a strong culture, and we are
looking for someone who wants to be part of it rather than sit above it.
Job Purpose
The Deputy Manager is a senior, hands-on leadership role, working closely with the Lincolnshire Service
Manager in the leadership, operational management and continued development of both services. This is a
working management post: the Deputy Manager forms part of the operational rota and works directly
alongside residents and the Rehabilitation Support Team, day in and day out.
The post holder will be a visible presence on the floor, upholding the therapeutic framework of the
programme, holding clear and consistent boundaries, and supporting residents through the difficult stages of
early recovery. They will set the standard for the team by example, and in the absence of the Service
Manager will take responsibility for the safe and effective running of both services.
New Hope Rehabilitation · Job Description & Person Specification Page 1Deputy Manager
Raithby Hall & Carlton House
Above all, we are looking for someone who will become part of the management team, buy into our culture
and help pull everyone in the same direction.
Therapeutic Leadership & Recovery Culture
This is the heart of the role. We do not simply need someone who can manage rotas and complete audits;
we need someone who can lead people through recovery.
- Uphold and champion the abstinence-based, 12-Step ethos of New Hope across both services.
- Support residents to engage with the structured recovery programme, step work, meetings, groups and peer
accountability.
- Hold clear, consistent and compassionate boundaries, and support the team to do the same.
- Respond calmly and confidently to relapse, conflict, crisis and challenging behaviour, using each as an
opportunity to reinforce the programme rather than undermine it.
- Earn the respect of residents and staff through consistency, fairness, honesty and visible presence on the
floor.
- Model the values we ask of residents — accountability, humility, honesty and reliability.
- Build and protect a recovery-focused culture in which residents feel safe, supported and appropriately
challenged.
- Support residents through the difficult stages of their recovery, including early abstinence, setbacks, family
repair and move-on.
Leadership & Management
- Work as part of the management team, contributing to service planning, culture and continuous
improvement.
- Support the Service Manager in the day-to-day management of Raithby Hall and Carlton House.
- Lead, motivate and supervise the Rehabilitation Support Team, promoting a positive, professional and
recovery-focused culture.
- Act as the designated manager in the absence of the Service Manager.
- Support staff recruitment, induction, probation reviews, supervision and performance management.
- Set expectations clearly and address underperformance early, fairly and directly.
- Identify staff training and development needs and promote continuous professional development, including
understanding of the 12-Step programme.
- Chair staff meetings, handovers and operational meetings where required.
- Promote teamwork, accountability and high standards of professional practice.
Operational Responsibilities
- Work as part of the operational staffing rota, including day, evening, weekend and bank holiday shifts.
- Provide direct, person-centred support to residents, promoting independence, recovery and positive
outcomes.
- Lead operational shifts, ensuring the safe and effective running of both services.
- Support residents with recovery programmes, appointments, life skills, activities and move-on planning.
- Ensure safe staffing levels and effective deployment of staff throughout each shift.
- Respond appropriately to emergencies, safeguarding concerns, incidents and complaints.
- Maintain accurate shift handovers and ensure effective communication across the team.
- Lead by example through visible, hands-on leadership and professional practice.
Administration & IT
- Maintain accurate resident records, support plans, risk assessments, daily case notes and incident reports.
- Produce professional reports for senior management, commissioners and external agencies when required.
- Maintain occupancy records, referral information and performance data.
- Assist with staff rotas, annual leave records and training compliance.
- Complete audits, quality assurance checks and monitoring reports.
- Ensure all documentation is completed accurately and within required timescales.
- Competently use Microsoft Word, Excel, Outlook and electronic record management systems.
- Maintain confidentiality and ensure compliance with GDPR and information governance requirements.
Safeguarding & Compliance
The Deputy Manager will act as Designated Safeguarding Lead for Raithby Hall and Carlton House,
working alongside the Service Manager and holding lead responsibility for safeguarding practice across both
services.
Designated Safeguarding Lead duties
- Act as the first point of contact for safeguarding concerns raised by residents, staff, families or external
agencies.
- Make timely decisions on safeguarding concerns and refer to Lincolnshire Safeguarding Adults Board, the
local authority and the police as appropriate.
- Maintain accurate, confidential safeguarding records, referrals, chronologies and outcomes.
- Lead and contribute to internal investigations, section 42 enquiries and multi-agency meetings.
- Ensure all staff complete safeguarding training, understand their reporting duties and are confident in raising
concerns.
- Provide safeguarding supervision, advice and debriefs to the Rehabilitation Support Team.
- Keep safeguarding policies and procedures under review and ensure they are followed in practice.
- Report safeguarding activity, themes and lessons learned to the line manager.
Wider compliance
- Promote a culture of safeguarding, accountability and professional integrity.
- Support health and safety compliance, medication management and risk management.
- Ensure compliance with organisational policies, local authority requirements and regulatory standards.
- Participate in on-call responsibilities where required.
Quality Assurance
- Monitor service quality and promote continuous improvement.
- Complete regular audits of resident files, health and safety, medication, support planning and property
standards.
- Monitor key performance indicators and support service improvement plans.
- Assist with inspections and commissioner visits.
- Promote best practice across both services.
Person Specification
Essential
- Experience working within supported housing, rehabilitation, substance misuse, mental health or social care.
- A genuine understanding of, and commitment to, abstinence-based recovery and the 12-Step programme.
- Previous experience supervising or leading staff.
- Confidence in holding boundaries and managing challenging situations without losing composure or
compassion.
- Excellent communication and interpersonal skills, with the ability to build trust quickly with residents and
staff.
- Strong organisational and administrative skills.
- Competent in Microsoft Word, Excel, Outlook and Microsoft Office applications.
- Experience maintaining accurate electronic records and producing professional reports.
- Ability to prioritise workloads and meet deadlines.
- Excellent problem-solving and decision-making skills.
- Demonstrable experience of safeguarding adults in practice — recognising, recording, escalating and
referring concerns — with the confidence and willingness to hold the Designated Safeguarding Lead role.
- Sound understanding of professional boundaries, confidentiality and information sharing.
- Willingness to work a full operational rota and be present on the floor alongside the team.
- Full UK driving licence (where applicable).
Desirable
- Personal or professional familiarity with 12-Step fellowships and the recovery community.
- Level 3 or Level 5 qualification in Health & Social Care, or willingness to work towards.
- Experience within abstinence-based recovery services.
- Experience working with local authorities and commissioning bodies.
- Formal safeguarding lead or Level 3 safeguarding adults training.
- Experience completing audits and quality assurance processes.
- Knowledge of Housing Benefit and supported housing regulations.
The Person We Are Looking For
Qualifications and experience matter, but character matters more. The right person will bring:
- Humility — no job is beneath you; you muck in, you listen, and you are willing to be told when you have got something wrong.
- Emotional resilience — you can absorb difficult days, relapses and setbacks without carrying them into
how you treat people.
- Accountability — you own your decisions and your mistakes, and you expect the same of others.
- Consistency — residents and staff know exactly where they stand with you, on a good day and a bad one.
- Sound judgement — you can make calm, sensible decisions under pressure and know when to escalate.
- Visibility — you lead from the floor, not from behind a desk.
- Integrity — you do the right thing when nobody is watching.
- Loyalty to the team — you pull in the same direction as the people around you and support the wider
management team.
Development & Progression
New Hope is growing. This role has been created as a genuine step into management, and there is real
scope for the right person to develop into senior operational leadership as the organisation expands. We will
invest in the person who invests in us — through training, development and increasing responsibility — and
we would expect any future progression to be earned through performance, commitment and the trust of the
team.
Values & Behaviours
The Deputy Manager will demonstrate the values of New Hope Rehabilitation by:
- Leading with integrity, compassion and professionalism.
- Treating residents with dignity, respect and empathy.
- Promoting recovery, independence and personal responsibility.
- Leading by example and supporting colleagues to achieve high standards.
- Maintaining honesty, accountability and confidentiality at all times.
- Building positive relationships with residents, colleagues and partner agencies.
- Demonstrating resilience, flexibility and a solution-focused approach.
General Responsibilities
- Comply with all organisational policies and procedures.
- Promote equality, diversity and inclusion.
- Participate in mandatory training and continuous professional development.
- Undertake any other duties appropriate to the role as requested by the line manager.
This job description is intended as a guide to the main duties of the post and is not an exhaustive list. It may be reviewed and
amended from time to time, in consultation with the post holder, to reflect the changing needs of the service. New Hope
Rehabilitation is committed to safeguarding and promoting the welfare of the people it supports; all appointments are subject
to an enhanced DBS check and satisfactory references.
Pay: £32,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
Ability to commute/relocate:
- Raithby PE23 4DS: reliably commute or plan to relocate before starting work (preferred)
Education:
- GCSE or equivalent (preferred)
Experience:
- Management: 2 years (required)
- Drug treatment : 2 years (required)
Licence/Certification:
- Driving Licence (required)
Location:
- Raithby PE23 4DS (preferred)
Willingness to travel:
Work Location: In person
