The purpose of this job is to be responsible for providing a full secretarial and PA service to the Specialist Palliative Care Team within WVT. The role involves working for the Consultants and their team and supervising junior secretarial/clerical staff. The role is initially based in the Palliative Care Department but there may need to be flexibility in working throughout the Clinical Support Services Directorate as service needs require.
Please see attached Job Description for full duties
Act as the first point of contact for patients, carers and professionals contacting the SPCT. Receiving and recording referrals, incoming telephone calls and messages and using judgement and experience to establish priority of contact. Dealing with contacts quickly and appropriately to ensure a professional and efficient service is maintained.
Dealing with emotive and stressful crisis calls from existing service users, carers and members of the public.
Dealing with bereaved families and signposting to relevant services as necessary.
Answering of all departmental telephone calls, internal and external, assessing the nature of the query and dealing with as appropriate. Necessitating a tolerant, understanding and compassionate manner to deal with anxious and distressed patients, relatives and doctors.
Managing and responding appropriately to correspondence via the joint email boxes.
Open, prioritise and date stamp all incoming mail, deal with routine mail requests or disseminate to appropriate staff member for action where appropriate.
Manage incoming referrals via telephone, SPCT e-mail, Emis and Maxims and flag to the clinical team as appropriate.
Book both outpatient appointments and DV’s as required.
Maintain and update clinical activity within Palliative Care database.
About us
Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire University NHS FT , George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust .
Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.
We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care wed want for our family and friends.
More than 3,000 people work for the Trust they tell us its a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.
We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.
Russell Hardy, Trust Chairman: “ The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential. ”
Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time.
Please see attached Job description for for full duties:
Completion and distribution of all correspondence dictated through the digital dictation system.
Attend weekly SPCT MDT meetings and updating database in a timely manner.
Ensure results reports are obtained and brought to the attention of the clinical team in a timely manner.
To regularly meet and work collaboratively with the Acute Palliative Care admin team, ensuring effective cover for both Acute and Community sites during periods of leave.
Maintain an effective and efficient filing system of both paper and electronic records carrying out reviews/improvements as and when required.
Attend the quarterly team meetings and take minutes as required.
Maintain Consultants weekly diary, organising and booking meetings as and when required and ensuring all study and annual leave requests are processed through Medical Staffing.
Coordinating student spoke placements with the SPCT, sending out student packs, preparing and distributing educational materials and certificates.
Data collection in preparation for AGM.
Maintain effective communication and cross working across the SPC service.
Manage own workload and prioritise accordingly, acting within own initiative under a flexible approach.
To order and receipt good on the Integra system.
