Location: Surrey (Near Croydon), UK
Contract Duration: 12 Months
Site Coverage:
The successful candidate will primarily be based in Surrey (near Croydon) and will also provide onsite support across the following locations:
- Canterbury Road
- Worsfold
- House
- Cobham
- Lavender
- Melrose
- Whatley
Travel between sites is required.
About the Role:
We are looking for an experienced Desktop Support & Network Support Engineer to join our IT support team on a 12-month contract. This is an excellent opportunity for a hands-on IT professional who enjoys providing exceptional end-user support while maintaining enterprise network infrastructure across multiple locations.
You will be responsible for supporting desktop environments, troubleshooting network issues, maintaining Windows infrastructure, and ensuring a high level of service delivery for business users.
Key Responsibilities:
Desktop Support
- Provide onsite and remote technical support for desktops, laptops, printers, mobile devices, and peripherals.
- Install, configure, and troubleshoot Windows 10/11 operating systems and business applications.
- Support Microsoft 365 applications including Outlook, Teams, and OneDrive.
- Manage user accounts, permissions, and password resets using Active Directory and Microsoft Entra ID.
- Perform hardware installations, upgrades, repairs, and replacements.
- Deploy new devices using SCCM/MECM, Microsoft Intune, or similar deployment tools.
- Troubleshoot hardware, software, and operating system issues.
- Support endpoint security solutions and antivirus platforms.
- Maintain accurate IT asset inventory and documentation.
- Provide VIP/Executive user support when required.
Network Support
- Install, configure, and troubleshoot LAN, WAN, and wireless network infrastructure.
- Support Cisco, Aruba, Juniper, Fortinet, or equivalent networking equipment.
- Configure and troubleshoot switches, routers, wireless access points, and firewalls.
- Resolve network connectivity issues involving TCP/IP, DNS, DHCP, VLANs, and VPNs.
- Perform network patching, cable testing, and rack installations.
- Assist with network upgrades, migrations, and infrastructure projects.
- Coordinate with ISPs and third-party vendors.
- Maintain network diagrams and technical documentation.
System Administration
- Support Windows Server environments.
- Administer Active Directory, Group Policy, DNS, and DHCP.
- Assist with VMware or Hyper-V environments.
- Perform routine server health checks and maintenance.
- Support backup verification and disaster recovery activities.
IT Operations
- Respond to incidents and service requests within agreed SLAs.
- Perform root cause analysis for recurring technical issues.
- Escalate complex incidents where appropriate.
- Participate in after-hours support and on-call rotation when required.
- Follow ITIL-based Incident, Problem, and Change Management processes.
- Create and maintain technical documentation and knowledge base articles.
- Ensure compliance with company security policies and standards.
Required Skills & Experience
Technical Skills
- Windows 10 & Windows 11 administration
- Microsoft 365
- Active Directory & Group Policy
- Microsoft Entra ID (Azure AD)
- Windows Server administration
- TCP/IP, DNS & DHCP
- LAN/WAN/Wi-Fi troubleshooting
- VLANs & VPN technologies
- Cisco, Aruba, Juniper, Fortinet, or similar networking equipment
- Switch and router configuration
- SCCM/MECM or Microsoft Intune
- Printer and peripheral support
- IT asset management
- Hardware diagnostics and repair
Preferred:
- Basic PowerShell scripting
- VMware or Hyper-V experience
Experience Required
- 3–6 years of experience in Desktop Support and Enterprise Network Support.
- Experience supporting enterprise Windows environments.
- Hands-on experience with network infrastructure, structured cabling, and wireless technologies.
- Experience using ServiceNow, Jira, Remedy, or similar ITSM ticketing systems.
- Previous experience supporting enterprise or multi-site environments.
Preferred Certifications
- CCNA
- CompTIA A+
- CompTIA Network+
- Microsoft Certified (Modern Desktop Administrator, Azure Administrator, or equivalent)
- ITIL Foundation (preferred)
What We're Looking For
- Excellent troubleshooting and problem-solving skills.
- Strong customer service and communication abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong documentation and organisational skills.
- Self-motivated with the ability to work independently and as part of a team.
- Willingness to travel between customer sites as required.
Pay: £2,500.00-£3,000.00 per month
Ability to commute/relocate:
- Croydon CR9: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Can you join us immediately?
- Are you willing to travel to all the locations?
Language:
Work authorisation:
- United Kingdom (required)
Location:
Willingness to travel:
Work Location: In person
