Company Description
Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.
Job Description
Salary: £28,860 per annum + up to 10% annual bonus & benefits package
Marylebone: First three months onsite to support Training prior to Hybrid working to be introduced.
The successful candidate will co-ordinate & oversee the day-to-day operation of the Assessment Centre, managing sessions to optimise targets, productivity & customer service.
What you will be doing?
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Welcoming & greeting Service Users on arrival; both Face to Face or via telephone/video call
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Managing daily appointment sessions
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Carrying out ‘reminder’ calls to customers for appointments
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Monitoring session progress & backfill appointments where necessary
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Working collaboratively with other Assessment Centres (including Team Members, Team Leaders & Health Care Practitioners)
To be successful you require:
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Strong IT Literacy – working knowledge of CRMs
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Experience of working with vulnerable/challenging people; utilizing strong interpersonal skills supporting individuals with ever-changing complex needs
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Exposure to dealing with multiple people, having difficult conversations, providing tailored solutions relating to people with ‘lived experience’. Successful candidates must be non-judgmental, open-minded and honest when dealing with service-users
At Ingeus, we’ve spent time listening to our employees to build our benefits package;
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25 days of annual leave plus bank holidays, with the option to trade for additional leave.
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EAP Support programme available 24/7, including 6 free counselling sessions.
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Private medical insurance and life assurance.
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Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you.
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Eyecare vouchers to help with glasses or eye care.
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Online Shopping discounts
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Cycle to Work scheme and travel season ticket loan.
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Long service awards to celebrate your commitment.
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Salary Finance offering financial education and advice.
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The opportunity to purchase extra benefits like critical illness cover and dental insurance.
Please note that this vacancy may close earlier than the advertised closing date if a sufficient number of applications are received.
Additional Information
All your information will be kept confidential according to EEO guidelines.
