Based in our Stockport depot -The Hire Desk Manager will assist customers with their requirements for hire equipment, responding to customer enquiries and processing orders in a professional manner. Preparation and chasing up of quotations together with providing relevant technical specifications of machines.
Key skills & Duties
- Liaison with customers regarding all hire, sales and service enquiries.
- Sourcing equipment from third party suppliers to supplement own fleet so customer orders can be fulfilled.
- Liaising with the workshop or suppliers the day before deliveries are due to ensure equipment will be delivered.
- Ordering of sale items.
- Ensuring all cash and cross hire transactions have supplier special terms replicated on the customer contract
- Raising of sundry purchase orders
- Handling customer enquiries for Plant and attachments
- Accurately processing orders and working directlywith operational colleagues to allocate stock & co-ordinate transport to maximise service efficiency for customers.
- Updating hire management system & hire contracts.
- Pro-actively promoting the company and its products / services at all times.
- Maintaining and exceeding company standards and targets.
- Negotiating hire rates and preparing quotations with associated spec sheet data.
- General administrative duties including resolution of queries.
- Processing of payments
- Being first point of contact
- Contacting existing customers to gain further hires and build rapport.
- Contacting lapsed or decreasing accounts
- Ensuring all SHEQ policies are kept
- Communicate and co-ordinate with workshop manager and colleagues
- Full responsibility for day to day logistics to ensure hires are cost effective
- Maintaining and exceeding company targets
- Managing the depot in the absence of the depot manager.
Qualifications:
-
Proven experience in a sales or hire desk management role, preferably within the rental or sales industry.
- Strong leadership skills with the ability to motivate and develop a team.
- Excellent communication and interpersonal skills.
- Proficient in using hire management software and Microsoft Office Suite.
- Strong analytical skills with the ability to interpret sales data and make informed decisions.
- Customer-focused mindset with a commitment to delivering exceptional service.
- Associate degree or equivalent qualification in business management or a related field (preferred)
Please visit our company website for more information
