Groves Health are a successful and trusted provider of NHS services across England. We have grown rapidly in the last five years from a single practice in New Malden to a team of over 100 people dedicated to giving patients the very best of care across our four sites in New Malden, Richmond, Wimbledon and Hinchley Wood.
Groves Health continues to see steady growth in the services we provide, and we currently have an opportunity for a Patient Services Advisor to join the Groves New Malden team.
We are looking for a Patient Services Advisor or someone with transferrable skills who is good with people and can balance a varying workload. The Reception teams across Groves Health are the lynchpin of our business and support the Group to provide a first class service to our patients and the wider community.
The role:- This is a varied role which will give you the opportunity to have exposure to different parts of Reception and the Administration teams on a rotating basis within a busy GP surgery. Some of your duties will include:-
- Booking telephone appointments with patients
- Managing the incoming email inbox and patient requests
- Responding to patient queries via the Practice website dashboard
- Greeting patients when they arrive in the Practice and dealing with queries
- Calling patients on behalf of GP's to book appointments and relay information
- Managing incoming mail and distributing/scanning accordingly
- On occasion opening and closing the Practice
- Working with outside agencies such as Pharmacies and Care homes for patient care
- Registering new patients
- Using Practice software such as EMIS, Docman (training provided) and Office products
The candidate we are looking for:-
- Confident and personable individual with the skill set to liaise with a diverse range of patients and colleagues
- Good written and verbal skills
- Ability to work as part of a team
- Ability to work within a busy environment with varying business need
- Skilled in workload management
- Excellent customer service skills with the patience to listen and find resolution
- Conscientious of the work we do and the community we serve
The important bit:-
- 28 days annual leave (inclusive of bank holidays)
- Full training provided with further career development opportunities
- Pay dependant on experience
- Close to transport links
- Internal workshops
- Great social calendar with our Summer Roadshow and Christmas party - and a few surprises thrown in throughout the year
- A forward thinking business with our colleagues and patients at the heart of what we do
Work remotely
Job Types: Full-time, Part-time, Permanent
Pay: £12.80-£13.00 per hour
Benefits:
- Company pension
- On-site parking
Licence/Certification:
- and full Covid, MMR, and DTP Vaccination record (required)
Work Location: In person
